Questions about an Apple Retail Store repair, purchase, or return while our retail stores are closed? See our FAQs for answers. Learn more

How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order
  1. Dispatch & Delivery

    • Changing your shipping address
    • Shipping methods and costs
    • How long will your order take
    • Track your order online
    • Problems with your shipment
  2. Your Account & Apple ID

    • What is an Apple ID
    • Benefits of an Apple ID
    • Modify your Apple ID Account
    • Reset your Apple ID Password
  3. Payment

    • Paying with cards
    • Reprinting your invoice
  4. Returns & Refund

    • How to return an item
    • Returns: Step-by-Step Guide
    • Processing your refund
    • Trouble with your new Apple Product
  5. Manage your order

    • Reauthorise your card
    • Cancel an item from your order
    • Change your delivery or billing address
    • Change iPod personalisation
    • Initiate a return
  6. iPhone & Support

    • iPhone Availability
    • iPhone Features
    • Online Support
  7. Shopping Experience

    • Security Policy
    • Enabling Cookies
    • Saving Items & Cards
  8. Order Status

    • Your order has reached Apple
    • The estimated delivery date
    • Cancel and change your order
    • Using Online Self Service
  9. Gifting

    • Gift Messaging & Package
    • Engrave your iPod
  10. Shopping & Express Checkout

    • How to place an order
    • Gifting
    • Log out
  11. We keep you informed

    • Order Confirmation
    • Shipping Notification
    • Proactive Notifications