iPhone & Support
Where can I buy an iPhone?
Apple Online Store
When you purchase your iPhone from the Apple Online Store, you will get it SIM-free. So you can sign up for service with the carrier of your choice and change your carrier at any time. You can get a SIM or micro-SIM card from any carrier offering iPhone plans. View a list of carriers.
You can visit the Apple Online Store to shop for iPhone and accessories 24 hours a day. When you find what you like, simply add the item(s) to your shopping bag and check out.
See Shopping for more information on this topic.
How do I get ready for my iPhone?
Check out these handy tips that will help you prepare for your new iPhone:
Before you activate your iPhone
1. Check your voicemail - Activation may delete your existing voicemails. If you are transferring an existing number from another network operator, existing voicemails may not be transferred.
2. Transfer your contacts, music and photos - Migrate your existing mobile contacts into Outlook or Outlook Express on the PC, or Address Book or Entourage on your Mac - your mobile manufacturer’s handbook or website should tell you how to do this. When you activate your iPhone, your contacts, music, photos and more can be synchronised between your phone and your computer.
Don’t forget: make sure your computer is connected to the Internet when activating your iPhone, either through a WiFi network or by direct connection to your Internet router or Ethernet network. If it’s not connected, you will not be able to activate successfully.
Will my iPhone work with my PC and Microsoft Windows?
Yes. iPhone is not just for Apple Macintosh users, even though Apple makes it. It works with Windows 7, Windows Vista, or Windows XP Home or Professional (SP3).
What is the minimum specification that my Mac or PC must have?
- Mac system requirements
- USB 2.0 port
- Mac OS X v10.5.8 or later
- The latest version of iTunes
- Windows system requirements
- USB 2.0 port
- Windows 7, Windows Vista, or Windows XP Home or Professional (SP3)
- The latest version of iTunes
Visit iPhone Technical Specifications, to find out more.
How do I activate my iPhone?
If you are ready to activate your iPhone, follow these simple steps:
- Insert your activated, compatible SIM (iPhone 3GS) or micro-SIM card (iPhone 4) into your iPhone.
- Turn your iPhone on by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to activate and set up your iPhone.
You also have the option to use iTunes to complete the activation. Connect iPhone to a USB 2.0 port on your Mac or PC using the included Dock Connector to USB Cable. iTunes will open automatically. Then follow the onscreen instructions in iTunes. In order to use iTunes, make sure your computer is connected to the Internet when activating your iPhone, either through a WiFi network or by direct connection to your Internet router or Ethernet network. If it’s not connected, you will not be able to activate successfully.Activation requirements
Your iPhone is all you need for activation. It will guide you through the process and connect to either a Wi-Fi or cellular network to complete the activation.
If you are using iTunes to activate your iPhone, you need an Internet connection for your computer and the current version of iTunes. You can download iTunes for free for Mac or PC. You also need to create an Apple ID if you don't already have one. An Apple ID account allows you to preview and buy music, TV shows, movies, applications, games, and more so that you can enjoy them on your iPhone. While this account is free, a credit card is required for setup. Your card is not charged by Apple until you make a purchase from the iTunes Store or App Store.
Can I keep my number?
Please contact your chosen carrier for further information.
Don't forget: make sure you have transferred all your contacts from your old SIM card as it will be deactivated once your new number goes live.
Support and Training
Apple has designed iPhone to be incredibly simple to use. Nevertheless, there may be times that you could use a little help
The iPhone Support site contains a wealth of information to help you learn more about iPhone capabilities, including the iPhone Users Guide, "How To" articles, troubleshooting tips, and customer discussion forums. This site is updated regularly, and we encourage you to check it for valuable information to help you get the most out of your iPhone.
Your iPhone comes with one year of hardware repair coverage. Your iPhone, its rechargeable battery, and all included accessories are also covered against defects for a full year from the purchase date by a limited hardware warranty. If you do experience problems, visit us on the web for other service and support options.
Apple provides support for all the hardware and software aspects of iPhone. For questions about the SIM card, basic voice and data services, monthly billing, or changing rate plans after activation, customers should refer to their carrier.
If you have additional questions on service for your iPhone, please visit our service Frequently Asked Questions section.
Click here and learn more about the top features of the iPhone.