Returns & Refunds
Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we're here to help.
If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) you purchased online from Apple.
To return an item, please visit online Self Service for assistance 24 hours a day, or call (852) 800-905-918, Monday - Friday 9 am to 7 pm.
Returns are subject to the . For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. A 25% restocking fee will be assessed for all opened items (per unit). A 15% restocking fee will be assessed on closed box returns (per unit).
Please note that Apple Store Gift Cards are not eligible for return.
For iPhone returns, please refer to the iPhone Return Policy section below.
iPhone return policy
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a refund. All returns are subject to restocking fees (please refer to Returns Policy for more details).
The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation. Please visit online Order Status or call (852) 800-905-918 to request a return. Please note that returning your iPhone pursuant to this policy will not automatically cancel your mobile network agreement. Please refer to the terms and conditions of your contract with your mobile network operator for more information.
Online returns process
You can initiate a return online once your item(s) have been shipped and invoiced.
- Go to online Self Service
- Sign in with your Apple ID and password. If you have questions about your Apple ID, please visit the Your Account section of online Help.
- View the order details of the order containing the item(s) you want to return
- Select the "Return items" link.
Note: If you need assistance or do not have an Apple ID, please call (852) 800-905-918.
Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you've opened the box. We'll provide you with an estimated total refund amount less restocking fees, as applicable.
Once you've submitted your return request, you'll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange a time for pickup. Please use the original packaging.
Items(s) must be received by the Apple returns centre within 14 calendar days from when the return was requested.
Once we receive the item(s) we'll process the return, issue a refund, and send you a return receipt confirmation email.
Your refund will be issued after we receive your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method.
- For Credit Card payment, the refund will take 3 business days to your card-issuing bank. Please contact your bank to check when the refund will return to your bank account.
- For Apple Store Gift Card payment, the refund will take 3 business days to sent via an Apple Store Gift Card by email
- For Bank Transfer, Cheque or Cash Deposit payments, the refund will take 8 days to post to your card-issuing bank based on the bank information you have provided. If you have not provided the bank information yet, please refer to below information. Please contact your bank to check when the refund will return to your bank account. We will notify you by email when the refund has successfully posted to your bank.
Account Holder Name:
Bank Account Number:
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order.
Visit online Self Service to view your up-to-date return information.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at (852) 800-905-918 during our hours of operation, Mon-Fri 9 a.m. - 7 p.m.
Problems with your product
If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
iPhone and iPad Returns — Wireless Service Cancellation
Wireless carriers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.
Terms and Conditions
If you want to read Apple's full Sales and Refunds policies, please visit the below links.