Choose a topic:
- When will I receive my order?
- How do I know my order has been accepted?
- What is the current status of my order?
- What can I do on the Self Service Website?
- Can I change my order?
- I want to cancel my order.
- How do I know Apple keep me informed of the progress of my order?
- I have not received my order acknowledgement or dispatch notification email.
- What happens if Apple need to make changes to my order?
When will I receive my order?
The estimated date of delivery of your order is calculated as follows:
The buildtime/availability of the items you ordered Plus
The delivery time based on distance between the warehouse location and your delivery address.
Please note that all calculations are based on business days. We will provide you with an estimated delivery date in your dispatch notification email and aim to inform you should there be any changes.
You can also view these dates on our Order Status website.
How do I know my order has been accepted?
Once your order has reached Apple you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.
What is the current status of my order?
To view the most up-to-date information on your order or track your delivery, visit our Order Status website. If you are paying by credit or debit card, you will also be able to amend your order details here. Modifiable details are marked with an ‘edit’ button.
You will receive an order acknowledgment email to confirm that we have received your order. Once your order has been accepted and shipped we will also send you a dispatch notification email containing carrier information and estimated delivery dates.
What can I do on the Self Service Website?
You can view the current status of your order including items ordered and estimated availability and delivery times and track your delivery. Depending on your payment method you can also:
- reauthorise your credit/debit card or update your credit/debit card details
- change your email address
- change your delivery or billing address
- change iPod personalisation
- cancel your order or an item from your order
- reprint an invoice
- initiate the return of an order or an item from your order
- view your gift card and balance
Modifyable details are marked with an edit button hyperlink.
Can I change my order?
I want to cancel my order.
If your order has not yet shipped, you can request to cancel your order via our Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge. To find out more about returns, please click here.
How do I know Apple keep me informed of the progress of my order?
Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment method other than credit or debit card this email will also contain further instructions for payment.
Once your order has been accepted and processed we will send you a dispatch notification email confirming that your product(s) have shipped. This email will also contain carrier and tracking information as well as estimated delivery dates.
We aim to contact you via email or telephone if:
- we require further information from you to process your order
- we need to make changes to your order
(e.g. availability dates, product upgrades...)
- we encounter problems during delivery
I have not received my order acknowledgement or dispatch notification email.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
Your email address can be changed via our Order Status website.
What happens if Apple need to make changes to my order?
In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.
Such changes can also be viewed via the Order Status website.