Sales & Support

Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.


AppleCare+ provides additional hardware service and technical support from Apple, including coverage for unlimited incidents of accidental damage per device covered.

Explore the AppleCare+ Terms and Conditions

AppleCare+ with Theft and Loss for iPhone

AppleCare+ with Theft and Loss provides everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.

View the AppleCare+ with Theft and Loss Terms and Conditions

AppleCare Plan

Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.


Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.

Explore Repair Terms and Conditions

Express Replacement Service

View the terms of our Express Replacement Service.

Remote Access Technical Assistance Terms and Conditions

Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.

Read the Technical Support terms

Sales Policies

Read the sales, purchase, return, and refund policies for various Apple sales channels.

iPhone Upgrade Programme

Terms & Conditions related to the purchase of an iPhone under the iPhone Upgrade Programme.

Learn about iPhone Upgrade Programme

iPhone Payments

Terms & Conditions related to enroling in iPhone Payments.

Learn about iPhone Payments

Apple Gift Cards and Codes

Terms and conditions for the purchase and use of Apple Gift Card and App Store & iTunes gift cards and codes.

Review Apple Gift Card terms

Apple Reuse & Recycle Program

Terms and Conditions for recycling a device under the Apple Reuse & Recycling program.

Learn more about Apple Reuse & Recycle Program

Training Service Terms and Conditions

Specifics about the training and services provided by Apple at customers’ requests.

Learn about Training Service

Support Communities Terms of Use

Guidelines for participating in the Apple Discussion Forums.

Learn about Support Communities