Returns & Refunds
Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we're here to help.
If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) you purchased online from Apple.
To return an item, please visit online Self Service for assistance 24 hours a day, or call 800-1865-013, Monday - Friday 9am to 9pm.
Returns are subject to the Apple Online Store Terms and Conditions. For iPhone/iPad returns, please refer to the iPhone/iPad Return Policy section below. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
iPhone/iPad return policy
If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit). A 15% restocking fee will be assessed on closed box returns (per unit). Please visit online Order Status or call 1800-MY-APPLE to request a return. The iPhone/iPad must be returned in the original packaging, including any accessories, manuals, and documentation.
Online returns process
You can initiate a return online once your item(s) have been shipped and invoiced.
- Go to online Self Service
- Sign in with your Apple ID and password. If you have questions about your Apple ID, please visit the Your Account section of online Help.
- View the order details of the order containing the item(s) you want to return
- Select the "Return items" link.
Note: If you need assistance or do not have an Apple ID, please call 1800-692-7753.
Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you've opened the box.
Once you've submitted your return request, you'll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. Please use the original packaging.
Your refund will be issued after we receive your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method.
- Credit card refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned package.
- Citibank Card Instalment refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package.
- For bank transfer or Cheque payments, you will need to provide us with the following bank details:
Account Holder Name:
Bank Account Number:
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. Please allow up to five (5) business days for Apple to post the refund to your bank after we receive these information.
Please contact your bank for any further questions regarding to your refund.
Visit online Self Service to view your up-to-date return and refund information.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at 800-1865-013 during our hours of operation, Mon-Fri 9am to 9pm.
Problems with your product
If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
iPhone and iPad Returns — Wireless Service Cancellation
Wireless carriers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.
Terms and Conditions
If you want to read Apple's full Sales and Refunds policies, please visit the below links.