Shipping & Delivery
Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Choose a topic:
- When can I expect my order?
- I will not be home on the scheduled delivery date.
- Shipping & Delivery
- Delivery Time
- Apple Store Pickup
- What's Next?
- Text Notifications
- Signature on delivery
- Shipping restrictions
- I need to change my shipping address.
- How much am I charged for shipping?
- What happens if my delivery goes missing or is damaged?
When can I expect my order?
Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. Please note that it is not possible to expedite your delivery and receive your package earlier than the scheduled delivery date. Therefore, we are unable to accept requests for expedited delivery.Apple and its carriers are unable to provide an exact time of day for your delivery. You can check the delivery date and carrier by visiting our online Self Service for the latest status of your order. If you ordered multiple items, you may receive separate shipments.
Locations outside major city areas may require an additional 1-2 business days for delivery. Outside major city areas include but are not limited to: Hei Ling Chau, Cheung Chau, Discovery Bay, Lamma Island, Lantau, Ma Wan, Peng Chau, Po Toi Island, Soko Island, Sunshine Island and Park Island.
Delivery hours are:
Commercial Addresses : 9am - 6pm
Residential Addresses : 9am - 9pm
Offshore Addresses : 9am - 6pm
Mail orders: Standard postal delivery hours
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Please contact the carrier to reschedule delivery.
Shipping & Delivery
Shipping is free on all orders. Apple uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing.
We keep you informed
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
You can also visit online the Self Service 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Apple ID and password to get a summary of orders placed in the past 18 months. You'll see your order number, the date and time the order was placed, the status of the order, estimated shipping and delivery dates, the shipping method, and package tracking information for items that have shipped. If you choose to view the order details of an order, you'll see additional information including any gift messaging, product engraving, product customisation, and more.
For postal deliveries, order status tracking is not available.
Shipping and delivery estimates
The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.
- Items that ship within "In Stock" are estimated to ship the same or following business day.
- Items with longer estimates ship from our warehouse within the timeframe indicated (e.g., 7-10 business days).
- Custom-configuring your Mac or personalizing your iPod may take additional time to prepare for shipment, and will increase the 'Ships' timeframe.
The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.
All estimates are based on business days.
Apple Store Pickup
If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the district where you'd like to pick up the item, and click Search Stores to check availability.
If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.
Once you're ready to purchase, select Pick up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. In some instances, you may also be able to select a window of time to come to an Apple Store to pick up your order. This Check-In Window will ensure that your order is readily available shortly after you arrive. All you have to do is check in with a specialist when you get to the store. If you’re unable to come in during this time window, you can still pick up your order, but wait times may vary.
You'll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store. Upon receiving the notification email, you can check the pickup expiry date in your order status online. Please note that a 15% restocking fee will be applied if the order is cancelled or not picked up.
To pick up your items in an Apple Store, you will need to bring the Pickup Notification email (or the pickup pass added to Apple Wallet) and a valid government-issued photo ID. Please note you can only pick up your items yourself.
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Store location.
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple's online Order Status or enter the tracking number on the carrier's website.
If you purchase an Apple Store Gift Card, iTunes Gift Card or Apple Music Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.
Once your items are available at the Apple Store, we'll send a pickup notification email.
We'll send a reminder email if your item is still waiting to be picked up.
In addition to email notifications, you can request text message updates in Checkout.
What to Expect
Once your order ships we'll send you a text message. The text message will include a link to the tracking information. Texts are sent between 6:00 a.m. and 10:00 p.m. in your time zone.
How to change my text message preferences
You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.
Signature on delivery
Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.
For postal deliveries, no signature is required and order status tracking is not available.
Shopping in Hong Kong
The Apple Online Store Hong Kong sells and ships items only within Hong Kong. You may not export any products purchased at the online Apple Store. We do not ship to freight forwarders. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use.
The Apple Online Store Hong Kong does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order on the Apple Online Store.
For additional shopping options, visit the "Other Ways to Shop" section of the Shopping Experience online Help page.
Shopping outside Hong Kong
There are more than 20 Apple Online Stores in countries or regions around the globe. The Apple Online Store Hong Kong ships only within Hong Kong. If you would like to purchase Apple products from outside Hong Kong, please see our International Store Directory to find out if an Apple Online Store serves your country or region.
I need to change my shipping address.
If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.
If your order is already in transit, please call the Apple Store Customer Service.
How much am I charged for shipping?
It won't cost you anything - Apple Store pays for standard delivery.
Please note that applicable shipping fees apply to Apple Print Products.
What happens if my delivery goes missing or is damaged?
In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the Apple Store Customer Service.