Recycling an Apple product is as easy as it is good for the planet.

You may be done with your device, but chances are it still has more to give. We’ll help you recycle it for free.* So we can save precious materials and take less from the planet.

Return your device to be recycled in just a few simple steps.

1

Back up your device.

Don’t lose your data. Back up your Apple device so your content and settings stay with you, even after you return your device.

2

Erase the data from your device.

Before you return your device for recycling, remove your personal information. This data belongs to you and no-one else.

3

Ship your device.

Package your device and ship it with the label provided by our recycling partner.*

Who can qualify?

This program is offered to consumers, businesses and education institutions. To make a collection environmentally worthwhile, you must have at least one computer or monitor to recycle. Smaller quantities can still be recycled using postal services or drop off options within this program.

What products are eligible for recycling?

Apple will accept for recycling computers, monitors, and mobile phones and peripherals from any manufacturer except products contaminated with chemicals, biological agents or other substances that are not integral to the original new equipment or otherwise associated with normal office or household environments. Customers are eligible to recycle mobile devices, computers, monitors and peripheral equipment. A collection must include at least one computer or monitor.

What products are not accepted through Apple’s Recycling Program?

Apple will not accept for recycling copiers; TVs; overhead and other types of projectors; batteries that are not an integral part of the system being recycled; loose batteries or batteries that are corroded, leaking or otherwise damaged; UPS systems; CRTs that have been removed from their cases; or CRTs that are cracked or broken. Contaminated equipment of any kind — or any other hazardous or other type of waste prohibited or restricted by local, state or federal regulations — will not be accepted.

What types of peripherals can be recycled?

Recyclable computer peripherals include cables, mice, keyboards, computer speakers, printers, scanners, floppy disk drives, optical media and external hard drives.

How do I arrange to recycle unwanted computer equipment or mobile devices?

To register your recycling request, fill out the online form. You will need to provide your estimated collection volume, collection location and contact details.

When will I be contacted?

You will be contacted by Infoactiv within 10 business days of registration to coordinate the collection.

How do I package the equipment?

When Infoactiv contacts you to discuss the best means of collection, it will advise you how to package your items. In some circumstances, you may be asked to provide your own packaging.

How does the collection work?

Apple and Infoactiv seek to ensure that, where possible, the environmental cost of collection does not outweigh the benefits of recycling. As such, several collection options are considered.

Where items are too large for posting, customers may be asked to take them to a nearby collection point to minimise the environmental impact of collection. Where conditions allow, Infoactiv will collect products from the customer’s address. This is at the discretion of Infoactiv.

Where an item can be posted easily, you may be sent packaging and labelling and asked to post the items for free at your local New Zealand Post location.

Who pays for the pick-up and recycling?

Apple pays for products to be collected and recycled.

Who administers this service?

Apple has contracted Infoactiv Group Pty Ltd to provide this service. Infoactiv contracts independent logistics and recycling services. Apple audits the practices of these recyclers to ensure they meet our standards.

Do I have to erase the data on my old computer?

Yes, before your equipment is returned for recycling, you should back up or transfer any data; delete data on the hard disk and any other storage devices in the products; and remove any removable media, such as disks, CDs or SD cards. Apple has no responsibility for the loss or confidentiality of customer data on recycled equipment.

I have sent products through the Apple Recycling Program, but now I want them back. Can Apple return them?

Once the hardware has been shipped or picked up, Apple and Infoactiv cannot return it to you. By participating in the program, you relinquish all rights to the hardware and other computer materials sent to Infoactiv.

How should I dispose of the batteries in my portable computer?

Your battery can ship inside the unit. If you have an extra battery, please tape over the terminal with clear tape or electrical tape. Batteries which are corroded, leaking or otherwise damaged must not be sent using this program.

How is the product recycled?

When you recycle with Apple, your used equipment is disassembled in New Zealand. Plastics, glass, cables and metals are separated so they can be further processed and refined, and ultimately reused in manufacturing processes. The hard drive is physically destroyed in the recycling process. Whole products are not refurbished, sold on or donated.

How long does the process take?

Infoactiv endeavours to pick up all products within one month of registration. However, we are mindful of the environmental cost of the transportation and logistics involved in this recycling effort. Where volumes are low, recycling pick-ups will be combined to coincide with nearby customers, which may result in longer collection times in some areas.

What areas will the program cover?

At this time, Infoactiv will only collect products from New Zealand cities and major regional centres. In remote locations, the environmental impact of vehicle emissions may outweigh the benefit of collection. In these instances, Infoactiv will keep your request on file and contact you to schedule a pick-up if other requests are received from your area that will make a pick-up environmentally worthwhile. In some instances, recycling volumes may not be large enough to justify a recycling collection, in which case no other service will be offered in lieu.

You may be asked to help minimise the environmental impact of collection. Where an item can be posted easily, you may be sent packaging and labelling and asked to post the item for free at your local New Zealand Post location.

Program coverage

Apple will accept for recycling computers, monitors, and mobile phones and peripherals from any manufacturer, as well as iPad and iPod devices, except products contaminated or suspected of being contaminated with chemicals, biological agents or other substances not integral to the original new equipment or otherwise associated with normal office or household environments. It will not accept hazardous waste; batteries that are not an integral part of the system being recycled; loose batteries or batteries that are corroded, leaking or otherwise damaged; UPS systems; CRTs that have been removed from their cases; or CRTs that are cracked or broken. It will also not accept any waste it is not legally permitted to collect or that the customer has a legal obligation to dispose of in a specified manner that would not be met by this program.

Recycling quantity and locations

Customers are eligible to recycle mobile devices, computers, monitors and peripheral equipment.

Where items are too large for posting, customers may be asked to take them to a nearby collection point to minimise the environmental impact of collection. Where conditions allow, Infoactiv will collect products from the customer’s address. This is at the discretion of Infoactiv Group Pty Ltd.

A collection must include at least one computer or monitor.

Service provision

Apple’s Recycling Program is operated by Infoactiv Group Pty Ltd. For any queries, please contact the Apple Recycling support team by email at applerecycling@infoactiv.com.au.

Infoactiv will endeavour to complete all scheduled recycling pick-ups within one month of registration from New Zealand cities and major regional centres, or as outlined in the FAQs. In remote locations, the environmental impact of vehicle emissions may outweigh the benefit of collection. In these instances, Apple’s recycling partner will keep your request on file and contact you to schedule a pick-up if other requests are received from your area that will make a pick-up environmentally worthwhile. In some instances, recycling volumes may not be large enough to justify a recycling collection, in which case no other service will be offered in lieu.

Apple has no responsibility for the loss or confidentiality of customer data on recycled equipment

Before providing equipment for recycling, the customer is responsible for backing up or transfering any data; deleting data on the hard disk and any other storage devices in the products; and removing any removable media, such as disks, CDs or SD cards.

By requesting recycling services from Apple, you agree to Apple providing your details to a third party to arrange for pick-up and recycling services.

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Once the hardware has been collected, it cannot be returned to the customer. Participation in this program constitutes a relinquishment of all rights to the hardware and other computer materials sent for recycling. Where the materials include waste not covered by this program, such waste remains the responsibility of the customer and may be returned to the customer.

Limitation of liability

Apple has arranged these third-party services as an accommodation and, to the extent permitted by law, accepts no liability to any person or institution for any services performed in connection with the recycling offered in these terms and specifically disclaims liability for lost profits, loss of business or other consequential, special, indirect or punitive damages (whether in contract, tort (including negligence) or otherwise), even if advised of the possibility of such damages. To the extent permitted by law, Apple‘s liability for failure to comply with a guarantee that applies under the New Zealand Consumer Guarantees Act to the supply of goods or services under these terms and conditions that are not of a kind ordinarily acquired for personal, domestic or household use or consumption is limited at Apple‘s sole discretion to: (i) in the case of services, resupply or the cost of resupply; and (ii) in the case of goods, resupply or repair or the cost of resupply or repair.

General

Apple is not responsible for printing errors. Apple reserves the right to change the terms and conditions, modify the offer or end the offer at any time without notice.

These terms and conditions are governed by the laws of New Zealand, and the customer irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of New Zealand.

Apple and the Environment To ask less of the planet, we ask more of ourselves.