Our tech support department is your tech support department.

Whether you’re deploying iPhone in your enterprise or supporting Mac computers in your organisation, AppleCare Help Desk Support provides the backup expertise your front‑line technology staff members need.

AppleCare Help Desk Support

This plan provides priority telephone access to Apple’s senior technical support staff 12 hours a day, seven days a week, allowing you to manage resources more efficiently, improve response time and reduce training costs.1 The plan provides one year of coverage for two technical contacts designated by your organisation.

One year of support for an unlimited number of incidents
Priority telephone access to Apple senior technical staff

What’s covered

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis, troubleshooting and issue isolation for Apple-based solutions, including graphical user interface–level assistance with macOS Server network configuration and server administration. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include2:

Hardware iPad Apple Watch
iPhone Apple TV
iPod
Mac
Software iOS Final Cut Pro
iPadOS GarageBand
macOS iMovie
tvOS Keynote
watchOS Logic Pro
Apple Configurator MainStage
Apple Remote Desktop Motion
Classroom Music Memos
Compressor Numbers
Pages

Buy AppleCare Help Desk Support

AppleCare Help Desk Support includes one year of help desk support for an unlimited number of incidents.

Buy now