AppleCare+
AppleCare+ provides up to two years of expert technical support and additional hardware coverage for AirPods, Beats earphones or Beats headphones, including unlimited incidents of accidental damage protection, each subject to a NZ$49 service fee.(1) In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.(2) Coverage begins on your AppleCare+ purchase date.
AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.
How to get AppleCare+
Add it to your bag during the check-out process when you purchase your new headphones.
Or buy it within 60 days of your headphones purchase:
- On your paired iPad or iPhone (go to Settings > Bluetooth and select the ⓘ button next to your headphones)
- Online
- By calling 0800-127-753 (requires you to provide proof of purchase)
One stop for expert service and support
AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2)
- Direct access to Apple experts by chat or phone
- 24/7 priority access through getsupport.apple.com
- Express Replacement Service
Additional Apple hardware coverage
AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:
- Your AirPods, Beats earphones or Beats headphones
- The battery(1)
- Included charging cable
- Unlimited incidents of accidental damage protection, each subject to a NZ$49 service fee
Software support
Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:
- Using Siri
- Bluetooth® connectivity
Important notes
AppleCare+ is available for:
AirPods
AirPods Max
AirPods Pro
Beats Fit Pro
Beats Solo3 Wireless
Beats Studio Buds
Beats Studio Buds +
Beats Studio Pro
Beats Studio3 Wireless
Powerbeats
Powerbeats Pro