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New
iPhone 13 is coming.

Pre-order starting at 10:00 pm AEST on 17.9.
Available starting 24.9.

Frequently Asked Questions

  • An unconnected iPhone purchased from the Apple website is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and plan that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
  • Yes. An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the one that’s right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.

  • Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup and you’ll be ready to go in minutes.

    With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.

    If you are switching from Android, you need to download the “Move to iOS” app first and follow the setup process on your new iPhone.

    To learn how to transfer data to your new iPhone, see support.apple.com/en-au/HT201269.

  • All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. If you financed your iPhone with your service provider, contact them to verify that you can roam internationally.

    Availability of 5G and LTE data varies in some countries or regions and depends on carrier support for certain 5G and LTE radio frequencies. Contact your service provider for more information regarding international roaming policies and rates.

    Information on iPhone support for 5G and LTE networks by carrier and country or region

  • iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini, iPhone 12 and iPhone 12 mini are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here.

  • Apple Trade In makes it easy to get credit towards your next iPhone purchase. Simply answer a few questions about your device. Based on what you tell us, we’ll provide an estimated trade-in value. If you pay monthly, we’ll apply the value as an instant credit to lower the monthly payments of your new iPhone. If you pay in full, we’ll credit your payment method after your trade-in is received. If it’s not eligible for credit, you can recycle it for free.

    After your new iPhone ships, we’ll send you a free trade-in kit with instructions and a prepaid shipping label. When your trade-in is received, its condition will be verified and if everything checks out, your trade-in will be complete. If your device doesn’t match the condition you described, you’ll receive an email with next steps. If you paid in full and the value of your device was more than the cost of your new iPhone, you’ll receive an Apple Gift Card by email with the remaining amount.

    The online trade-in process generally takes 2–3 weeks.

    You can also trade in your device at an Apple Store at the point of purchase. However, the trade-in value in store may be different from the estimated trade-in value you received online.

    Learn more about Apple Trade In

  • Delivery estimates are based on item availability and the shipping option you choose. You’ll get a final delivery date after you place your order.

    Standard shipping is free for all online orders. Or you can upgrade your shipping method for an additional charge.

    In selected metro areas, we offer same-day scheduled courier delivery from an Apple Store for available in-stock items. The three-hour delivery fee is A$15. You’ll choose a delivery date and time during check-out. Subject to availability.

    Depending on your location, your order may be eligible for pick-up at an Apple Store or you can collect your order from an Apple-authorised location like a newsagent or supermarket. For pick-up, you’ll choose a pick-up method, date and location during check-out.

    Orders placed through apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.

  • Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.

    Learn more about returns, refunds and exchanges

A closer look at iPhone 13.

Our most advanced dual‑camera system ever. Get up to 47% better low-light performance.

Cinematic mode adds shallow depth of field automatically. You can also shift focus after you shoot.

Up to 19 hours of video playback.³ A big leap in battery life.

More powerful than ever before, with the new A15 Bionic chip.

Ceramic Shield is tougher than any smartphone glass. And you get dust, spill and water resistance.

A supercolourful Super Retina XDR display that’s now 28% brighter.

Compare iPhone models

6.1″ or 5.4″

All-screen OLED display¹

Superfast downloads, high-quality streaming⁴

A15 Bionic chip


Faster than the competition

Advanced dual-camera system



Wide, Ultra Wide

Up to 19 hours video playback³

Compatible with MagSafe accessories

6.7″ or 6.1″

All-screen OLED display¹ with ProMotion

Superfast downloads, high-quality streaming⁴

A15 Bionic chip


Fastest chip ever in a smartphone

Pro camera system



Telephoto, Wide, Ultra Wide

Up to 28 hours video playback³

Compatible with MagSafe accessories

6.1″ or 5.4″

All-screen OLED display¹

Superfast downloads, high-quality streaming⁴

A14 Bionic chip

Dual-camera system




Wide, Ultra Wide

Up to 17 hours of video playback³

Compatible with MagSafe accessories

Use AR to see them from every angle.

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