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Frequently Asked Questions

  • An unconnected iPhone purchased from the Apple website is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and plan that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
  • Yes. An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the one that’s right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.

  • Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup, and you’ll be ready to go in minutes.

    Don’t have enough iCloud storage to complete a backup? iCloud will grant you enough temporary storage to make sure you can back up your device and get all your data transferred, free of charge (iOS 15 required).

    With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.

    If you are switching from Android, you need to download the “Move to iOS” app first and follow the setup process on your new iPhone.

    To learn how to transfer data to your new iPhone, see support.apple.com/en-au/HT201269.

  • All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. If you financed your iPhone with your service provider, contact them to verify that you can roam internationally.

    Availability of 5G and LTE data varies in some countries or regions and depends on carrier support for certain 5G and LTE radio frequencies. Contact your service provider for more information regarding international roaming policies and rates.

    Information on iPhone support for 5G and LTE networks by carrier and country or region

  • iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini, iPhone 12 and iPhone 12 mini are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here.

  • Both AppleCare+ and AppleCare+ with Theft and Loss provide 24/7 priority tech support and additional hardware coverage from Apple, including up to two incidents of accidental damage protection every 12 months. You can even add theft and loss protection, depending on the plan you choose.

    Learn more about AppleCare+

  • Delivery estimates are based on item availability and the shipping option you choose. You’ll get a final delivery date after you place your order.

    Standard shipping is free for all online orders. Or you can upgrade your shipping method for an additional charge.

    In selected metro areas, we offer same-day scheduled courier delivery from an Apple Store for available in-stock items. The three-hour delivery fee is A$15. You’ll choose a delivery date and time during check-out. Subject to availability.

    Depending on your location, your order may be eligible for pick-up at an Apple Store or you can collect your order from an Apple-authorised location like a newsagent or supermarket. For pick-up, you’ll choose a pick-up method, date and location during check-out.

    Orders placed through apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.

  • Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.

    Learn more about returns, refunds and exchanges

Which iPhone is right for you?

6.7″ or 6.1″

All-screen OLED display¹ with ProMotion

Pro camera system



Telephoto, Wide, Ultra Wide

A15 Bionic chip

5-core GPU

Superfast 5G³

Up to 28 hours video playback⁴

Face ID

6.1″ or 5.4″

All-screen OLED display¹

Advanced dual-camera system



Wide, Ultra Wide

A15 Bionic chip


4-core GPU

Superfast 5G³

Up to 19 hours video playback⁴

Face ID

4.7”

LCD display

Single-camera system




Wide

A15 Bionic chip

4-core GPU

5G³

Up to 15 hours video playback⁴

Touch ID

6.1″ or 5.4″

All-screen OLED display¹

Dual-camera system




Wide, Ultra Wide

A14 Bionic chip

Superfast 5G³

Up to 17 hours video playback⁴

Face ID

Use AR to see them from every angle.

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