When will my order be delivered?

It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Apple Account. After that, select an item to view your order details, including an estimated delivery date.

How do I track my order?

For items shipped to a physical address, you’ll receive a shipment notification email with the delivery provider’s information, an estimated delivery date and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one. Picking up at an Apple Store? Once your order is ready, we’ll send a pick-up notification email with the Apple Store location. If you are picking up from an authorised location, the delivery provider will notify you as soon as the item is ready at that location. You can also view shipping and pick-up information by selecting an item from your Order Listing page.

How do I know if an item is available for pick-up?

While you’re shopping online, our product pages will include a “Pick-Up: Check Availability” link if this is your first time selecting an Apple Store. Click this link to see if an item is available nearby. If you’ve previously selected an Apple Store, the product page will show if the item is available for pick-up at that location. When you’re ready to purchase, select “I’ll pick it up” at check-out and choose your preferred Apple Store or an authorised pick-up location nearby. We’ll send you a pick-up email, mobile notification or both when your order is ready.

How do I edit or cancel my order?

Sign in to your Order Listing page and select an item to view your order details. If the status reads “Processing” or “Order Placed”, you may be able to edit the item. If the status reads “Processing”, you can cancel it online before it ships. If you cancel an item that’s shipping to a physical address, you will not be billed. If you cancel a pick-up item, you may be billed. We will initiate your refund immediately after you submit your cancellation request.

How do I return my product?

You have 14 calendar days to return an item. To return an item to Apple, sign in to your Order Listing page and select an item, then use the “Start a Return” link. You can also return the item to your nearest Apple Store.

Apple Delivery and Pick-Up

Get the products you want, the way you want.

Apple devices: MacBook, iPad with all screen design and Apple Pencil attached to top exterior, AirPods in case, iPhone 17 Pro Max back, iPhone 17 Pro front with all screen design and Dynamic Island, Apple Watch

Free delivery.

Standard delivery is available free for all items in stock. In most metro areas, we also offer three-hour courier delivery of eligible items for an additional fee.*

Convenient Pick-Up

Choose a nearby Apple Store or an authorised pick-up location in your area. We’ll guide you through every step of the pick-up process with emails and notifications.

Find an Apple Store

We’re here to help.

Join a Personal Setup session.

Access free, online, one-on-one sessions with a Specialist who will help you set up your device, transfer data and customise your settings.

Learn more
Ship or drop off returns for free.

You can start the process online or at your nearest Apple Store. All returns must be made within 14 days.

Learn more
Our commitment to protecting the planet.

We’re removing plastic from our packaging while prioritising low-carbon shipping methods. And that’s just the beginning.

Learn more

* A$15 three-hour delivery on eligible Apple products in most metro areas. Offer is not available on customised Mac products, engraved products, and certain order types including orders paid for with financing or by bank transfer. Delivery times vary according to your selected delivery address, the availability of your items and the time of day you place your order. Find a store to view local store hours or see check-out for estimated delivery. A signature is required for delivery. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement. See https://www.apple.com/au/shop/shipping-pickup/ for more information.

Apple Delivery and Pick-Up

Get the products you want, the way you want.

Free delivery.

Convenient Pick-Up

We’re here to help.

Join a Personal Setup session.

Ship or drop off returns for free.

Our commitment to protecting the planet.