Frequently Asked Questions
What is an Apple At Home Advisor?
The At Home Advisor position is part of Apple Support, the group that provides customer service, troubleshooting and technical support to Apple customers by phone, chat or email. This job gives you an opportunity to be part of this team while you work from home.
What does an At Home Advisor do?
At Home Advisors are responsible for answering customers’ questions — over the phone or via chat — about Apple products, services and accessories, including both software and hardware.
What are some of the specific products they support?
No single At Home Advisor handles every product at once, but the products supported by Advisors include Apple Watch, iPhone, iPod, iPad, Mac and Apple TV. At Home Advisors are also among the first to learn about new, upcoming products, well before the public hears about them.
If hired as an At Home Advisor, would I be employed directly by Apple?
Yes. Both part-time and full-time At Home Advisors are Apple employees.
How much would I be paid?
You’ll learn more about pay and benefits during the recruiting process.
Does Apple provide employee benefits?
Yes. All Apple At Home Advisors – both part-time and full-time employees – receive a robust benefits package, including product discounts and paid time away.
What are the requirements for a home office?
You’ll work where you live, so you must have a private, quiet, distraction-free room with a door that can close to keep out ambient noise. You must have or be willing to get a desk, an ergonomic chair and a hardwired high-speed Internet connection from a reliable provider. This connection must be able to maintain a consistent speed of 10 Mbps for downloads and 3 Mbps for uploads, as well as less than 150 ms latency while connected to Apple VPN.
Would I be reimbursed for Internet service?
Yes. We’ll provide reimbursements up to an amount that we’ll discuss during the recruitment process.
Would I have to purchase my own computer and phone?
No. We’ll provide an iMac and headset to be used exclusively for your Advisor work.
Does Apple provide training for the position?
Yes. Training typically lasts up to nine weeks, and the content is delivered through a virtual, online programme led by a live instructor. The topics covered include Apple product lessons, advanced troubleshooting and job-specific tools and processes. Most importantly, you’ll learn Apple’s unique approach to customer support.
Where would I train and work?
You’ll train and work in your home office, using the iMac that we provide for your role as an At Home Advisor.
Do I need prior Mac experience?
It helps to have some experience with the Mac and Apple mobile devices like iPhone and iPad. But if you have experience working on and troubleshooting other operating systems such as Windows and you’re willing to commit to training on the Mac, you could be a good candidate for this programme.
What kinds of hours would I be expected to work?
You’ll work during normal Apple support hours. Shifts vary based on business needs. You may be asked to work additional hours during holidays, peak business hours and training.
Does Apple require Advisors to work on major holidays?
As a support business, Apple experiences a large customer demand for help on major holidays. Naturally, this means we need to have staff available to work on those days. A holiday coverage schedule will be provided.
How do I know if I’m a good candidate for the job?
An ideal candidate has a passion for working with technology and helping people. You must enjoy troubleshooting and working independently without in-person supervision. And you should have good multitasking skills to manage multiple systems and applications simultaneously.
How do I apply for an At Home Advisor job?
If you’re interested in applying for a job as an At Home Advisor, search for available jobs.