Geniuses have extensive knowledge of our products, and they work with you face-to-face to provide technical support and troubleshoot hardware problems. Some repairs can even be completed on the spot.
Before you come in for your reservation, make sure you back up the data on the device that needs help. When you get to the Apple Store, ask a team member to check you in to the Genius Bar, or check in using the Apple Store app on your iPhone. During your session, your Genius will gather information about your system and answer your questions. If your product requires repair, the Genius will discuss repair options, explain any applicable charges and prepare your equipment for repair. Most sessions last about 15 minutes, but some may take longer, depending on the issue.