Returns & Refund
How can I return my item?
Holiday Return Policy
Items purchased at the Apple Online Store that are received between 14 November and 25 December, 2018 may be returned until 8 January, 2019. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after 25 December 2018 are subject to the Standard Return Policy.
Standard Return Policy
Returns can be arranged via our online Order Status website in one single step.
Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Standard hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software was not unsealed. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” below.
If you do wish to return your order, or just certain items from it, please use our online Self Service website or contact us. Be sure to to provide the following details:
- Your Web Order Number.
- The full address from where we can collect the goods.
- A contact phone number
On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.
Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned.
Please visit our Step-by-Step Guide to learn more about returns.
iPhone and iPad Returns — Wireless Service Cancellation
Wireless carriers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.
How long does it take to process my refund?
Once your goods are back at Apple's warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, IBAN/SWIFT, to proceed with the refund to your account.
What happens if I have received a defective item?
If you're having trouble with your new Apple product or believe it is defective, please call Apple Care immediately to report your defective product. If you are having trouble with non-Apple branded hardware, or believe it is defective, please call Apple Store Customer Service immediately to report your defective product.
You can review your rights under the Sales Policy here. Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. For details, click here.
My invoice has not been shipped with my order.
Within 2-3 days of your order being dispatched, you should receive an official Apple invoice by e‑mail.
If you do not receive this invoice, or if you require an additional copy for your records, you will be able to print your invoice on our Self Service website.
If you have further questions about VAT, please click here.