If you love exploring the ways technology helps you do all your favourite things, you’ll probably be great at sharing your knowledge with others. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: you’re not just supporting technology, you’re supporting people.
When people contact us for help, an At Home Advisor is often the one who responds. From your own home, you’ll be their human connection to Apple: friendly, thoughtful and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access the wonder they’ve come to expect from Apple. And every time you save someone’s day, you’ll be amazed by what it does for yours.
Your home. Now open for business.
Comfort, convenience and an easy commute are all reasons people like to work from home. But if it sounds casual, make no mistake — this is a professional role. You’ll need a quiet, distraction-free work space with a door you can shut, an ergonomic chair, a desk for the iMac (and headset) we’ll provide and your own network connection. Working from home isn’t for everyone, but if you’re confident, disciplined and self-motivated, home can be a place where work and life don’t clash — they collaborate.
We'll train you to be the best.
You’ll get paid as you learn Apple technologies and become familiar with our approach to customer conversations, all the while guided by a live instructor through an online program.
You'll be well connected
A network of co-workers is always there for you, and you’ll keep in touch with your team and manager through video conversations and chat tools.
Being part of Apple isn't the only benefit.
All At Home Advisors — even those who work part time — receive a robust benefits package, including product discounts and paid time off. We also have all kinds of resources to promote your career development. And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet.
Paid Time Off
We expect everything from
an Advisor that our customers do.
For years, Apple has been recognised as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor?
Get noticed. Get better. Get ahead.
Is this where you want to begin your career with Apple, or where you want to end up? Either way, we’re committed to helping employees explore their potential. You’ll get regular coaching and mentoring to help you sharpen your skills. And you’ll gain valuable experience to help you succeed in practically any job, at Apple or beyond.
At Home Advisor Opportunities
Apple offers different kinds of at-home roles. See which matches your experience best.
At Home Advisor
As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services, and providing world-class customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers, then use your technical expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people.
You’ll be responsible for providing daily supervision and promoting the development of At Home Advisors. Like our Advisors, you must be customer-focused, self-motivated and friendly, with a passion for solving customer issues effectively. You’ll manage Advisors’ performance and development through regular online meetings and coaching sessions.
You’ll supervise a set of Team Managers overseeing our At Home Advisors. You’ll ensure that they’re all doing what it takes to resolve customers’ issues with products and services in a customer-focused manner. You’ll supervise each Team Manager’s performance and development through regular meetings and coaching sessions. And you’ll be expected to provide business-level consulting and deliver results based on business requirements.
“People are often confused or worried when they call with questions, but I’m trained to know what they don’t, so I turn things around for them — 180 degrees. I get to be the hero. And that feels pretty good.”Midori Terasaki, At Home Advisor
“Working as an At Home Advisor, I’ve had the opportunity to rotate into different roles. And now I’m working for Apple recruiting. They’ve been great about letting me explore different career avenues.”Kyley Eng, At Home Advisor
“Everyone’s been the customer in a customer service conversation, so we all know how good it feels when a support person acts as if they actually care. And what customers discover with Apple is that it’s no act. And people love you for that.”Devin Lenz, At Home Advisor
“There aren’t many jobs where someone’s so grateful for your help that they say, ‘I love you!’ or ‘You’re freakin’ amazing!’ Every advisor gets to hear their own version of that from customers.”Conan Campbell, At Home Advisor and US Military Veteran
“It feels empowering when a company like Apple has enough confidence in me to let me represent them. I get to work independently, but by staying in touch with teammates I still feel pretty connected.”Daniela Gutierrez, At Home Advisor