Online Exclusives

Shopping on apple.com lets you take advantage of exclusive features such as iPad engraving, Mac customisation and Certified Refurbished Products.

Engrave Your iPad or iPod touch

Make it your own — or a gift they’ll never forget — with free laser engraving. You can add a message to any new iPad or iPod touch. This service is only available online and is not offered on refurbished products.

After you select your iPad or iPod touch on apple.com, you can enter up to two lines of text. As you type, you’ll see an image that shows what your text will look like. The text will be engraved on the back of the product, near the top, just as it appears in the image. Please check spelling carefully.

You may be able to make changes to the engraved text or cancel your item if online Order Status indicates that it has “Not yet shipped”. See the Viewing & Changing Orders section of Shopping Help for details or go directly to online Order Status. You may wish to review our .

Customize Your Mac

Because everyone’s needs are different, apple.com makes it easy to build the Mac that’s right for you.

Models That Can Be Customised

  • MacBook
  • MacBook Air
  • MacBook Pro
  • Mac mini (hardware only)
  • iMac
  • Mac Pro

Please note that we are unable to customise refurbished Mac computers.

Hardware Options

You have several options to build the system that is right for you. After you choose the model you want, you can configure, for example:

  • Processor
  • Memory
  • Graphics card
  • Storage type and capacity
  • Keyboard and mouse

Why stop there? You can add any of these:

  • Display
  • AppleCare Protection Plan
  • Cables, adapters and other accessories

Software Options

When you receive your Mac, you’ll find your preinstalled software on the second page of Launchpad and in your Applications folder.

Please note that a CD or DVD for your pre-installed software is not included. For support with your pre-installed Apple apps, visit https://support.apple.com/apps.

How to Customise

  1. Select the Mac notebook or desktop computer you want.
  2. On the Customise page, select the configuration options you’d like.
  3. When you are finished building your Mac, click the Add to Bag button.

The dollar amount that will be added to or subtracted from your subtotal is listed next to each option. The subtotal, shipping time frame and specifications summary at the top right corner of the screen will update as you choose options.

You can also call our Specialists at 0800-692-7753, and we’ll be glad to help you build the Mac that’s right for you.

Buy a Certified Refurbished Product

Apple is the exclusive provider of Apple Certified Refurbished Products and Clearance Items.

Refurbished Products

Apple Certified Refurbished Products are pre-owned Apple products that have undergone a rigorous refurbishment process before being offered for sale. We back these products with our standard one-year limited warranty. For extended coverage, you have the option of purchasing the AppleCare Protection Plan with any Apple Certified Refurbished Mac, iPad or iPod touch.

Refurbishment Process

Each Apple Certified Refurbished Product:

  • is fully tested (including full burn-in testing)
  • is refurbished with replacement parts for any defective modules identified in testing
  • is thoroughly cleaned and inspected
  • is repackaged (including appropriate manuals, cables, new boxes and more)
  • includes the operating software originally shipped with the unit and the custom software offered with that system
  • is given a new refurbished part number and serial number
  • undergoes a final quality assurance inspection before being added to sellable refurbished stock

Refurbishment procedures follow the same basic technical guidelines as Apple’s Finished Goods testing procedures.

Clearance Items

Clearance Items are new, unopened products from Apple and other manufacturers offered with special pricing.

Policies for Refurbished and Clearance Items:

  • Sales to End Users Only

    Refurbished products available on apple.com are sold and shipped to end-user customers only.
  • Order Assistance

    For products and pricing, contact Apple Store Sales Representatives on 0800-692-7753. For order status or assistance with an order you have placed, contact Apple Customer Service.
  • Corporate Gifting and Rewards

    For orders that exceed nine units, please contact our Corporate Gifting and Rewards Team at 0800-958-268.
  • Sales and Refunds Policy

    Apple’s standard applies to all Certified Refurbished Products and Clearance Items. If you are not satisfied with your purchase, please call Apple Support to request a return within 14 calendar days of when you receive the item.
  • Defective Items

    If you discover what you believe is a defect for an Apple-branded product, please contact an AppleCare Adviser. If you discover what you believe is a defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer’s warranty.
  • No Engraving or Gift Wrapping

    Engraving and gift wrapping are not offered on refurbished products.