Online Personal Session

Schedule a free 30-minute session with a Specialist.

Whether you’re new to your Apple device or need a refresher on the latest features, these live one-on-one sessions will help you set up your device and get it ready to use. We can show you how to get more from the products you love — and even share our favourite tips.

Make it yours.

The sessions are offered at no cost when you purchase an iPhone, iPad, Mac or Apple Watch directly from Apple. We’ll invite you by email to schedule the session type that best fits your needs. You can begin with the Setup topic and come back to sign up for the second one.

Setup session.

During this session, we’ll help as you unbox your new device, sign in and start data transfer.
Get Started session.

In this session, we can help you navigate your device and explore the latest features and Apple apps.
Discover accessibility features.

We want everyone to enjoy what technology makes possible. Use your session to learn about built-in features that help those with vision, hearing, or physical and motor skill needs.

Already purchased? Schedule a session on your Orders page.

Only at Apple.

When you purchase a qualifying new device at the Apple Store online or in the Apple Store app, you’ll receive an email invitation to schedule your online session as soon as your order ships.