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Frequently Asked Questions

  • There are two Apple Pencil models.

    Apple Pencil (1st generation) is compatible with the 12.9-inch iPad Pro (1st and 2nd generation), 10.5-inch iPad Pro, 9.7-inch iPad Pro, iPad (6th, 7th and 8th generation), iPad Air (3rd generation) and iPad mini (5th generation).

    Apple Pencil (2nd generation) is compatible with the 12.9-inch iPad Pro (3rd and 4th generation), 11-inch iPad Pro (1st and 2nd generation) and iPad Air (4th generation).

  • There are two SIM options for connecting your WiFi + Cellular iPad model to a data plan: a physical SIM card or eSIM technology.* (Note: Wi-Fi iPad models cannot connect to mobile networks.)

    Physical SIM card: All Wi-Fi + Cellular iPad models have a physical nano-SIM tray that will hold a network provider nano-SIM card (also called 4FF SIM card). Your iPad may have a network provider SIM card already installed if you purchased it from a provider. If not, you can contact your network provider to obtain an appropriate card for your iPad. Some iPad models also support an Apple SIM card. For more information, go to https://support.apple.com/en-ca/HT203089.

    eSIM technology: Newer Wifi + Cellular iPad models include built-in eSIM technology that essentially acts as a digital SIM card. There are a few ways to activate an eSIM on your iPad, including downloading it on the iPad itself, scanning a QR code or using an app from a network provider. With eSIM, you can choose data plans from selected providers in the UK and in more than 180 countries and regions around the world. For more information on setting up eSIM, go to https://support.apple.com/en-ca/HT203089.

    More information on iPad support for LTE networks by provider and country or region

    All iPad Wi-Fi + Cellular models include a nano-SIM tray that supports a network provider SIM card.

    Wi-Fi + Cellular iPad models with embedded eSIM technology include: 12.9-inch iPad Pro (3rd and 4th generation), 11-inch iPad Pro (1st and 2nd generation), iPad Air (3rd and 4th generation), iPad (7th and 8th generation) and iPad mini (5th generation).

    Wi-Fi + Cellular iPad models with a physical Apple SIM card include: 12.9-inch iPad Pro (1st generation), iPad Air (2nd generation), iPad (5th and 6th generation) and iPad mini (3rd and 4th generation).

    Wi-Fi + Cellular iPad models with an embedded Apple SIM include: 12.9-inch iPad Pro (2nd generation), 10.5-inch iPad Pro and 9.7-inch iPad Pro.

    *Not all network providers support Apple SIM and eSIM. See your provider for more details. Not available in China mainland. The eSIM technology works with iPad Pro 11-inch (2nd generation), iPad Pro 12.9-inch (4th generation), iPad Air (3rd and 4th generation), iPad (7th and 8th generation) and iPad mini (5th generation). Apple SIM works with iPad Pro 9.7-inch, iPad Pro 10.5-inch, iPad (5th and 6th generation), iPad Air 2, iPad mini 3 and iPad mini 4.

  • Trade in your eligible iPad at an Apple Store or online, and we’ll give you an Apple Store Gift Card.2 If your iPad doesn’t have trade-in value, we can recycle it responsibly for you for free.
  • It’s our trade-in and recycling program that’s good for you and the planet. If your current iPad is eligible for trade-in credit, you can offset the purchase price of a new one.* If it’s not eligible for credit, you can recycle it for free.

    Learn more

  • Your estimated trade-in credit will be applied to the payment method used to purchase your new iPad once we confirm the condition of your trade-in device. If the trade-in value exceeds your purchase total, we’ll refund the difference on an Apple Store Gift Card. And if your device is not eligible for credit, we can recycle it for free or return it to you.
  • Taxes will be charged based on the full price of your new device. Your trade-in value will be credited to your original payment method once your old device has been received and inspected.
  • When getting your old device ready to send in, please refer to instructions for how to turn off Find My on your device. The team inspecting your device must be able to turn it on and remove the passcode. Once your device is inspected, the trade-in value is verified and we can finalize your refund.

A closer look at iPad.

10.2–inch Retina display for incredible detail and vivid colours.

All day battery life to keep you going.◊◊

A12 Bionic chip for editing 4K video, playing graphics-intensive games and experiencing AR apps.

Built-in 8MP back camera and front FaceTime HD camera.

Compatible with Smart Keyboard.**

Support for Apple Pencil, so you can turn iPad into your notepad, canvas and so much more.**

Compare iPad models

12.9” or 11”

Liquid Retina XDR display

Liquid Retina display

M1 chip

Works with:

Apple Pencil (2nd generation)

Magic Keyboard

Smart Keyboard Folio

10.9”

Liquid Retina display

A14 Bionic chip with Neural Engine

Works with:

Apple Pencil (2nd generation)

Magic Keyboard

Smart Keyboard Folio

10.2”

Retina display

A12 Bionic chip with Neural Engine

Works with:

Apple Pencil (1st generation)

Smart Keyboard

7.9”

Retina display

A12 Bionic chip with Neural Engine

Works with:

Apple Pencil (1st generation)

Bluetooth keyboards

Apple TV Plus

Get 1 year of Apple TV+ free when you buy an iPad before June 30th.