Apple Trade In

Turn the device you have into the one you want.

Trade in your eligible device for credit toward your next purchase, or get an Apple Store Gift Card you can use anytime.1 If your device isn’t eligible for credit, we’ll recycle it for free. No matter the model or condition, we can turn it into something good for you and good for the planet.

Get credit toward a purchase today.

Trade in an eligible device when you buy a new product at an Apple Store and we’ll apply the value towards your purchase — or recycle your trade-in device for free.

Get credit on an Apple Store Gift Card.

Answer a few questions to find out your device's trade-in value. Then give us your device and we’ll put the value on a gift card you can use anytime. If it’s ready to recycle, we’ll do it for free.

Select your device to get a trade-in estimate.1

Recycle your device for free at any Apple retail store.

A better way to part with your favourite device.

You’ll see what it’s worth instantly.

Just answer a few questions about your device. Based on what you tell us, we’ll offer you a competitive trade-in estimate for an Apple Store Gift Card or instant credit at an Apple Store.1 Or you’ll have the option to recycle it for free.

Your data stays safe.

Before you hand off your device, we'll show you how to safely back up and wipe your data, so you can keep all your information to yourself.2 If it’s an Apple product, it’s even easier. Just use iCloud or Time Machine to move everything in a few steps.

It goes on to help the planet.

You may be done with your device, but chances are it still has more to give. If it’s in good shape, we’ll help it go to a new owner. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.

And if it’s an iPhone, it could even go to Daisy, our disassembly robot that can efficiently recover the resources inside.*

Just mail it out or bring it in.

Trading in your device is as easy as buying a new one. We’ll give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. We’ll either give you instant credit toward the purchase of a new product or send your device on to our recyclers.

Please note: Computer trade-in is currently only available online.

What is Apple Trade In?

It’s our trade-in and recycling program that’s good for you and the planet. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. If it’s not eligible for credit, you can recycle it for free.

Our partner will inspect your device, and if it is in the condition stated, you’ll receive an Apple Store Gift Card for the quoted amount. If the device is not in the stated condition, our partner will send you a new quote. You can either accept the new quote or have your device sent back (at no cost to you).

What happens to my device once I trade it in or recycle it?

When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.

How long does the entire process take?

The entire trade-in process takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.

How do I follow the status of my trade‑in?

You can see the status of your trade-in by following the link in your confirmation email.

Will I receive the quoted value?

Our trade-in partner will inspect your device. If it’s in the condition described, you will receive the quoted value in the form of an Apple Store Gift Card. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote and receive an Apple Store Gift Card or reject it and have your device sent back to you for free.

What devices are eligible for Apple Trade In?

All Apple products are eligible for recycling, and some are also eligible for credit. Either way, give us your used devices, and we will always recycle them in a responsible way.

Can I cancel my trade‑in?

If you haven’t shipped your device yet, you can cancel your trade-in by visiting the status portal. If you’ve already shipped your device, the trade-in can’t be cancelled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject.

Do I have to send in my device’s accessories (charger, cables and so on)?

In some cases, your trade-in value can vary depending on whether you send in your power adapter. You don’t have to, but you can send in your chargers and cables, and we will recycle them for you.

Can I trade in a device at an Apple Store?

Yes, the Apple Trade In program is available online as well as in all our retail stores. The only exception is that Mac trade-ins are currently not accepted in the store.

Can I trade in or recycle more than one device at a time?

You can trade in as many devices as you like, but we accept only one device per transaction.

How do I pack my device for trade‑in?

Once you fill out your trade-in information online and verify your email address, a trade-in kit will be shipped to you within 3–5 business days. The kit includes instructions on how to prepare, pack and ship your device.

Where do I take my package for shipment?

Follow the shipping instructions provided by our trade‑in partners.

When will I get my Apple Store Gift Card?

It will be issued within 2 weeks of shipping your device.

How do I find my serial number?

To find your serial number, follow this guide.

What happens to my personal information after I send in my device?

Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.

I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What do I do?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

What if I can’t print my shipping label or find my shipping instructions?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account?

To turn off Find My iPhone or Find My iPad on your device:

  1. Tap Settings.
  2. Tap Apple ID, then tap iCloud.
  3. Turn off Find My iPhone or Find My iPad. To turn it off via iCloud (if you do not have your device): Follow this guide.

How do I reset my Apple device, and what else should I do before I trade it in?

Here’s what to do before you trade in your iPhone, iPad or iPod touch. Here’s what to do before you trade in your Mac. Here’s what to do before you trade in your Apple Watch.

Do I have to provide a proof of purchase for the device I’m trading in?

No, proof of purchase is not required to trade in a device with Apple Trade In.

How long do I have to send my device to you?

The estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time to help ensure that you’ll get this value.

How do I get additional help with my trade‑in?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

If you live in one of the following Canadian provinces you can participate in electronics recycling by clicking the links below:

You can also recycle your Apple product responsibly using Apple's voluntary take-back program by calling 1‑844‑630‑5396.