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Apple Trade In

Turn the device you have into the one you want.

Trade in your eligible device for credit toward your next purchase, or get an Apple Store Gift Card you can use anytime.1 If your device isn’t eligible for credit, we’ll recycle it for free. No matter the model or condition, we can turn it into something good for you and good for the planet.

Get credit toward a purchase today.

Trade in when you buy a new product and we’ll apply the value toward your purchase or recycle your device for free.

Get credit on an Apple Store Gift Card.

Answer a few questions to find out your device's trade-in value. Then give us your device and we’ll put the value on a gift card you can use anytime. If it’s ready to recycle, we’ll do it for free.

A better way to part with your favourite device.

You’ll see what it’s worth instantly.

Just answer a few questions about your device. Based on what you tell us, we’ll offer you a competitive trade-in estimate for an Apple Store Gift Card or instant credit at an Apple Store.1 Or you’ll have the option to recycle it for free.

Your data stays safe.

Before you hand off your device, we'll show you how to safely back up and wipe your data, so you can keep all your information to yourself.2 If it’s an Apple product, it’s even easier. Just use iCloud or Time Machine to move everything in a few steps.

It goes on to help the planet.

You may be done with your device, but chances are it still has more to give. If it’s in good shape, we’ll help it go to a new owner. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.

And if it’s an iPhone, it could even go to Daisy, our disassembly robot that can efficiently recover the resources inside.*

Just mail it out or bring it in.

Trading in your device is as easy as buying a new one. We’ll give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. We’ll either give you instant credit toward the purchase of a new product or send your device on to our recyclers.

What is Apple Trade In?

It’s our trade-in and recycling program that’s good for you and the planet. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. If it’s not eligible for credit, you can recycle it for free.

What happens to my device once I trade it in or recycle it?

When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.

How long does the entire process take?

The entire trade-in process takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.

How do I follow the status of my trade‑in?

You can see the status of your trade-in by following the link in your confirmation email.

Will I receive the quoted value?

Our trade-in partner will inspect your device. If it’s in the condition described, we’ll credit your original payment method, up to the total purchase price. If there’s any remaining amount, you’ll receive an Apple Store Gift Card. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote or reject it and have your device sent back to you for free.

If I buy a new device online with a trade-in, what kind of credit will I get?

If you buy an iPhone, iPad, Mac or Apple Watch and pay in full, we’ll apply a credit to your original payment method up to the total purchase price. For any remaining amount, you’ll receive an Apple Store Gift Card via email.

Trade-in credit is issued after your device is received and inspected. The trade-in value is not deducted from the price of your new product before taxes are assessed.

How can I apply my trade-in value towards the purchase of a carrier-activated iPhone?

If you want to purchase a new iPhone by financing it through your carrier, and also want to add a trade-in to lower the cost, you’ll have to visit an Apple Store in person. A Specialist will help you select, purchase and activate your new iPhone. They’ll explain how Apple Trade In works. Be sure to back up your trade-in device before you bring it to an Apple Store.

How does the trade-in credit work in terms of taxes owed on my purchase?

Taxes will be charged based on the full price of your new device. Your trade-in value will be credited to your original payment method once your old device has been received and inspected.

How should I prepare my device before I trade it in?

When getting your old device ready to send in, please refer to instructions for how to turn off Find My on your device. The team inspecting your device must be able to turn it on and remove the passcode. Once your device is inspected, the trade-in value is verified and we can finalize your refund.

What devices are eligible for Apple Trade In?

All Apple products are eligible for recycling, and some are also eligible for credit. Either way, give us your used devices, and we will always recycle them in a responsible way.

Can I cancel my trade‑in?

If you haven’t shipped your device yet, you can cancel your trade-in by visiting the status portal. If you’ve already shipped your device, the trade-in can’t be cancelled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject.

Do I have to send in my device’s accessories (charger, cables and so on)?

In some cases, your trade-in value can vary depending on whether you send in your power adapter. You don’t have to, but you can send in your chargers and cables, and we will recycle them for you.

Can I trade in a device at an Apple Store?

Yes, the Apple Trade In program is available online as well as in all our retail stores.

Can I trade in or recycle more than one device at a time?

You can trade in as many devices as you like, but we accept only one device per transaction.

How do I pack my device for trade‑in?

Once you fill out your trade-in information online and verify your email address, a trade-in kit will be shipped to you within 3–5 business days. The kit includes instructions on how to prepare, pack and ship your device.

Where do I take my package for shipment?

Follow the shipping instructions provided by our trade‑in partners.

When will I get my Apple Store Gift Card?

It will be issued within 2 weeks of shipping your device.

How do I find my serial number?

To find your serial number, follow this guide.

What happens to my personal information after I send in my device?

Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.

I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What do I do?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

What if I can’t print my shipping label or find my shipping instructions?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account?

To turn off Find My iPhone or Find My iPad on your device:

  1. Tap Settings.
  2. Tap Apple ID, then tap iCloud.
  3. Turn off Find My iPhone or Find My iPad. To turn it off via iCloud (if you do not have your device): Follow this guide.

How do I reset my Apple device, and what else should I do before I trade it in?

Here’s what to do before you trade in your iPhone, iPad or iPod touch. Here’s what to do before you trade in your Mac. Here’s what to do before you trade in your Apple Watch.

Do I have to provide a proof of purchase for the device I’m trading in?

No, proof of purchase is not required to trade in a device with Apple Trade In.

How long do I have to send my device to you?

The estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time to help ensure that you’ll get this value.

How do I get additional help with my trade‑in?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

Bring any Apple device to an Apple Store in Canada and we will recycle it responsibly and at no cost. You can also contact recycling_canada@apple.com. If you live in one of the following Canadian provinces you can participate in electronics recycling by clicking the links below: