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Frequently Asked Questions

  • The iPhone models currently sold on the Apple website work with nano-SIM cards and eSIM carrier plans from compatible carriers or providers.* And they work on many 4G LTE networks around the world. Contact your service provider for details.

    Information on iPhone SE support for 4G LTE networks by carrier and country



    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.
  • Yes, you do. When you buy iPhone from the Apple website, it is sold unlocked. You can contact a carrier directly to learn about the plans available for iPhone.

    View a list of networks

  • Buying a SIM-free iPhone from the Apple website allows you to choose your own carrier and change carriers at any time. iPhone may also be available at a lower price with a contract directly from your carrier.
  • No. iPhone SIM cards are not interchangeable with the SIM card in your iPad.
  • eSIM technology allows you to add a carrier plan to your iPhone without using a nano‑SIM card. To activate an eSIM, you will need to scan a valid QR code distributed by a carrier or sign up for a participating plan through a carrier’s app.*

    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.
  • The majority of features will work with your network. Certain features such as Visual Voicemail require carrier support and may not function on your carrier’s network. Contact your carrier for more details or read the wireless carrier support and features article for more information.
  • Carriers typically sell iPhone with a contract that subsidises the initial purchase price. By purchasing your iPhone without a contract, you can use any SIM card from a compatible carrier, including your current one.
  • Yes. iPhone is enabled to work on networks using GSM around the world. Because an iPhone sold on the Apple website is unlocked, you can purchase a SIM card and service from a local carrier at your destination. Or check with your home carrier regarding international roaming charges.
  • No. Orders placed through the Apple website can be shipped only within the country or region of purchase. You can also shop for friends and family members in countries or regions where iPhone is sold. Just visit the Apple website of the country or region where you want your products delivered. Or for fast, easy ordering and expert advice, call an Apple Store Specialist on 0800-692-7753.
  • AppleCare+ for iPhone provides up to two years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage coverage protection every 12 months. Each incident is subject to an excess fee of NZ$49 for screen or back glass damage, or NZ$169 for other accidental damage. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com. Coverage begins on your AppleCare+ purchase date.

    Learn more about AppleCare+

Which iPhone is right for you?

6.7″ or 6.1″

All-screen OLED display¹ with ProMotion

Pro camera system



Telephoto, Wide, Ultra Wide

A15 Bionic chip

5-core GPU

Superfast 5G³

Up to 28 hours video playback⁴

Face ID

6.1″ or 5.4″

All-screen OLED display¹

Advanced dual-camera system



Wide, Ultra Wide

A15 Bionic chip


4-core GPU

Superfast 5G³

Up to 19 hours video playback⁴

Face ID

4.7”

LCD display

Single-camera system




Wide

A15 Bionic chip

4-core GPU

5G³

Up to 15 hours video playback⁴

Touch ID

6.1″ or 5.4″

All-screen OLED display¹

Dual-camera system




Wide, Ultra Wide

A14 Bionic chip

Superfast 5G³

Up to 17 hours video playback⁴

Face ID