Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

AppleCare+ for iPhone provides up to two years of expert technical support and additional hardware coverage from Apple, including unlimited incidents of accidental damage. Each incident is subject to a service fee of NZ$49 for screen or back glass damage, or NZ$169 for other accidental damage.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to any legal rights provided by New Zealand consumer law. For details, click here.

Apple-certified service and support coverage
24/7 priority access to technical support through
Get unlimited incidents of accidental damage protection1
Battery service coverage1

One stop for support

Minimise the amount of time you’re without your iPhone with Express Replacement Service

Because Apple designs iPhone, iOS and many applications, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access through
  • Same-day service in most major metropolitan areas worldwide1
  • Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for repairs3

Additional hardware coverage

Get unlimited incidents of accidental damage protection1
Get battery service if your battery retains less than 80% of its original capacity1

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your iPhone
  • The battery1
  • Included USB-C to Lightning cable
  • Unlimited incidents of accidental damage protection, each subject to a service fee of NZ$49 for screen or back glass damage, or NZ$169 for other accidental damage1

Software support

Get direct access to Apple experts, for support using iOS and more

With AppleCare+ for iPhone, Apple experts can help troubleshoot:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about FaceTime, Mail, Safari and other Apple-branded iPhone apps

Protect your iPhone


You can buy coverage on a fixed-term plan.

2 yrs

iPhone 14 Pro, iPhone 14 Pro Max

iPhone 14 Plus

iPhone 14, iPhone 13, iPhone 13 mini, iPhone 12

iPhone SE (3rd generation)

How to buy

  1. Purchase AppleCare+ with your new iPhone.
  2. Or buy it within 60 days of your iPhone purchase:
    • On your iPhone (go to Settings > General > About and choose Get AppleCare+)
    • Online (requires you to verify your serial number and run a remote diagnostic)
    • By calling 0800-127-753 (requires you to run a remote diagnostic and provide proof of purchase)

For information on how to renew an existing plan, click here.

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app