Part of the iPhone Upgrade Programme? Check your upgrade eligibility

New
Pre-order iPhone 13

Available 24.09.

Frequently Asked Questions

  • An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
  • Yes. An unconnected iPhone purchased from apple.com is unlocked. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone. The exception is when you buy an iPhone with an AT&T Installment Plan. It will be locked to AT&T and will only work on the AT&T network for the term of your Installment Plan agreement.

  • Yes, iCloud makes moving your settings, photos, apps, and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup, and you’ll be ready to go in minutes.

    With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.

    If you are switching from Android, you need to download the “Move to iOS” app first and follow the setup process on your new iPhone.

    To learn how to transfer data to your new iPhone, see support.apple.com/kb/HT201269.

  • All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. If you financed your iPhone with your network provider, contact them to verify that you can roam internationally.

    Availability of 5G and LTE data varies in some countries or regions and depends on network support for certain 5G and LTE radio frequencies. Contact your provider for more information regarding international roaming policies and rates.

    Information on iPhone support for 5G and LTE networks by provider and country or region

  • iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini, iPhone 12 and iPhone 12 mini are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here.

  • To spread out the cost of your iPhone with monthly payments, simply select your new iPhone and whether you’d like to add a trade-in, then select Monthly Payments. You can also add AppleCare+ if desired. <

    As part of checkout, you’ll complete the Barclays loan application. Barclays will notify you of their decision immediately. If you have an iPhone to trade in, we’ll either apply its value as an instant credit to your loan amount, or we’ll recycle it for free if it’s not eligible for trade-in.

    If you have a trade-in, we’ll send further instructions.

    Learn more about financing options

  • The iPhone Upgrade Programme is the easiest way to upgrade to the latest iPhone and also offers the security and protection of AppleCare+.

    If you are new to the iPhone Upgrade Programme, you can learn more about joining here.

    If you are already part of the programme, start by checking your upgrade status to see if you’re eligible for a new iPhone. If you are, you can either proceed with your upgrade online or visit an Apple Store and chat with a Specialist. You can upgrade anytime after six months, as long as you’ve made the equivalent of at least 12 payments. If you have to pay an additional amount to meet your 12 payments, you can do it when you upgrade. We will arrange for you to trade in your old iPhone as part of the programme, so please do not trade in your current iPhone using the standard Apple Trade In option.

    Check your upgrade eligibility now
    Learn more about upgrading

  • Apple Trade In makes it easy to get credit towards the purchase of your next iPhone. Simply answer a few questions about your device. Based on what you tell us, we’ll provide an estimated trade-in value. If you pay monthly, we’ll apply the value as instant credit to lower the monthly payments of your new iPhone. If you pay in full, we’ll credit your payment method after we receive your trade-in. If it’s not eligible for credit, you can recycle it for free.

    After your new iPhone ships, we’ll send you a free trade-in kit with instructions and a pre-paid shipping label. When we receive your trade-in, we’ll verify its condition and if everything checks out, your trade-in will be complete. If your device doesn’t match the condition you described, you’ll receive an email with next steps. If you paid in full and the value of your device was more than the cost of your new iPhone, you’ll receive an Apple Gift Card by email with the remaining amount.

    The online trade-in process generally takes two to three weeks.

    You can also trade in your device at an Apple Store at the point of purchase. However, the trade-in value in the store may be different from the estimated trade-in value you received online.

    Learn more about Apple Trade In

  • Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support.

    With AppleCare+, your coverage is extended to two years. You will have 24/7 priority access to Apple Support and Apple hardware coverage and software support. It also includes up to two incidents of accidental damage protection every 12 months.

    Learn more about AppleCare+

  • Delivery estimates are based on item availability and the shipping option you choose. You’ll get a final delivery date after you place your order.

    Free next-day delivery is available for any in-stock Mac, iPad, iPhone, Apple TV, or Apple Watch. Get free two-day delivery on almost everything else. Or you can upgrade your shipping method for an additional charge.

    In most metros, we offer same-day scheduled courier delivery on available in-stock items from an Apple Store. The two-hour delivery fee is $9. You’ll choose a delivery date and time during checkout. Subject to availability.

    Depending on your location, your order may be eligible for In-Store, Curbside, or Express Pickup at or near the Apple Store. You’ll choose a pickup method, date, and store during checkout.

    Orders placed through apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.

  • Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us for free within 15 days of receipt. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.

    Learn more about returns, refunds and exchanges

A closer look at iPhone 13.

Our most advanced dual‑camera system ever. Get up to 47% better low-light performance.

Cinematic mode adds shallow depth of field automatically. You can also shift focus after you shoot.

Up to 19 hours of video playback.³ A big leap in battery life.

More powerful than ever before with the new A15 Bionic chip and superfast 5G.

Ceramic Shield is tougher than any smartphone glass. And you get dust, spill and water resistance.

A super-colourful Super Retina XDR display that’s now 28% brighter.

Compare iPhone models

6.1″ or 5.4″

All-screen OLED display¹

Superfast 5G⁴

A15 Bionic chip


Faster than the competition

Advanced dual-camera system



Wide, Ultra Wide

Up to 19 hours video playback³

Compatible with MagSafe accessories

6.7″ or 6.1″

All-screen OLED display¹ with ProMotion

Superfast 5G⁴

A15 Bionic chip


Fastest chip ever in a smartphone

Pro camera system



Telephoto, Wide, Ultra Wide

Up to 28 hours video playback³

Compatible with MagSafe accessories

6.1″ or 5.4″

All-screen OLED display¹

Superfast 5G⁴

A14 Bionic chip

Dual-camera system




Wide, Ultra Wide

Up to 17 hours of video playback³

Compatible with MagSafe accessories

Use AR to see them from every angle.

Open this page in Safari on your iPhone or iPad.