Buy MacBook Neo
Frequently Asked Questions
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Yes, switching to Mac is simple, and learning how to use Mac feels just as easy as using your iPhone. Mac pairs seamlessly with your iPhone and other Apple devices.
If you already have an iPhone, setting up your Mac is a breeze. Just bring your iPhone near your Mac, and Setup Assistant signs you in to your Wi-Fi network and Apple Account. Your files, photos, messages, passwords and more are transferred from iCloud straight to your new Mac.
Don't have an iPhone? No problem. With Migration Assistant preinstalled on every Mac, you can easily transfer your documents, apps, accounts and settings from a PC or an existing Mac. Once the transfer is complete, everything will be ready on your new Mac.
Need more help? With Personal Setup, you get free online, one-to-one sessions with a Specialist who walks you through setup and shows you how to make the most of your new Mac. Best of all, you can join whenever works for you, from wherever you are.
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Apple has an Education Store dedicated to your needs. You'll find discounts, promotions and bundle deals on Mac, iPad, software and accessories. You can also access tools and resources to learn how you can better use your Apple devices, software and apps to enhance learning and teaching.
Products eligible for education discounts are marked with a graduation cap icon. You may need to verify your eligibility with an active school email or other documentation during check-out. Verification varies by country.
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If you need a Mac straight away, visit your local Apple Store to check in-stock availability and options for same-day pick-up. In selected metro areas, we offer same-day scheduled courier delivery from an Apple Store for available in-stock items. The three-hour delivery fee is A$15. You'll choose a delivery date and time during check-out. Subject to availability.
Delivery options, which you can select during check-out, depend on your location and the product availability. While many Mac configurations are ready to ship or pick up in a store, some customised selections may impact your delivery estimates and options.
Orders placed on apple.com/au can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.
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Yes. The number of additional displays that can be connected will depend on your Mac model and chip, and could also vary depending on display resolution.
Get more details about connecting to external displays for each Mac model:
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Apple Trade In makes it easy to get credit towards the purchase of your new Mac. Just answer a few questions about your device and its condition. Based on what you tell us, we'll provide an estimated trade-in value.
Footnote ◊ If you buy online, we'll credit your payment method after we receive your trade-in. And if it's not eligible for credit, we'll provide a simple way to recycle it for free.We'll send you an email with instructions for scheduling a courier pick-up or dropping off your trade-in device as applicable.
Once we receive your trade-in, we'll inspect it and verify its condition. If everything checks out, there's nothing more you need to do. If your device doesn't match the condition you described, you'll receive an email with next steps.
The online trade-in process can take up to two to three weeks. You can also trade in your device at an Apple Store when purchasing in person. However, the trade-in value in-store may be different than the estimated value you received online.
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At the end of the 7-day complimentary period, you'll have the option to purchase AppleCare+. AppleCare+ for Mac provides up to three years of expert technical support and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection. Each incident is subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage. In addition, you'll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com(Opens in a new window). Coverage begins on your AppleCare+ purchase date. For complete details, see the terms(Opens in a new window).
AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law. For details, click here(Opens in a new window).
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If you change your mind and no longer wish to keep your Mac, you have the option to return it or exchange it. The returned device must be in good condition and in the original packaging, including all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.
Learn more about returns, refunds and exchanges(Opens in a new window)
Set up your device with one-on-one sessions with a Specialist.
When you buy directly from Apple, you can get help transferring your data and making the most of your new device with our free online Personal Setup sessions.
Your new Mac comes with so much more.
Apple TV
You could get three free months of binge-worthy original films and series.
Apple Music
New subscribers get three months of Apple Music free with a new iPhone.
Apple Arcade
You could get three free months of incredibly fun, uninterrupted gameplay.
Apple News+
You could get three free months of top stories from leading publications.
Students and educators — save on a new Mac.
Get special pricing in the Education Store.