Questions about an Apple Retail Store pick up, return, or in-store safety measures now that our stores are open? See our FAQs for answers. Learn more

How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order
  1. Delivery & Pick-up

    • Delivery Time
    • When can I expect my order?
    • What time will my order deliver?
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment
  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Privacy Policy
  3. Payment & Security

    • Payment Methods
    • Credit Cards or Debit Cards
    • Apple Store Gift Card
    • Cheque or Money Order
    • Direct Debit
    • Apple Financial Services
    • Can I change my payment method?
  4. Returns & Refunds

    • Return Items
    • Terms and Conditions
  5. Online Store Exclusives

    • Engrave Your iPad or iPod touch
    • Configure Your Mac
    • Buy a Certified Refurbished Product
  6. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
  7. iPhone

    • iPhone Availability
    • How to Purchase
    • Activation
    • Support and Training
    • Additional Information
  8. Shopping Experience

    • How to place an order
    • Redeem your e-coupon
    • Log out
    • iPod Accessory Compatibility
    • Saving Items for Later
  9. Apple Software

    • Older Versions of OS X
    • GarageBand Learn to Play
    • iWork
  10. Gifting

    • Gift Messaging
    • Gift Wrapping
    • Apple Store Gift Cards
    • Engrave Your iPod or iPad
    • Corporate Gifting and Rewards
  11. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
  12. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions
  13. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email.