Trade in. Upgrade. Save. It’s a win-win-win.
With Apple Trade In, you can get a great value for your current device. We make it easy to apply the value towards a purchase today or get it on a gift card to use later. And you can do it all online or at any Apple Store. If your device isn’t eligible for credit, we’ll recycle it for free. It’s win-win for you and the planet.
Or save it for later. Get the credit on an Apple Gift Card.
Visit our partner website for your device’s trade‑in value. We’ll put that value on a gift card you can use at any time to shop for Apple products and services.
Get your value on a gift card. Select your device:
Two easy ways to trade in.
Trade in your way — online or at an Apple Store. From getting an estimate to returning your device, we’ll help every step of the way.
All the reasons to trade in with Apple. Including one very big 🌏ne.
Easy in every way.
Trade in online or at an Apple Store. Get credit toward a purchase or trade in for an Apple Gift Card. It’s all up to you.
Your privacy, protected.
Whether you’re backing up, transferring or just erasing your personal data, we can show you how to handle it safely and securely.
Good for the planet.
If your device is in good shape, we’ll help get it to a new owner. Or, if it’s seen better days, we can recycle it for free.
Doing more, using less. We’re using more recycled content in our products than ever before. And we’re recovering crucial materials from end-of-life devices to use again in new ones.
For a better future. Our plan is to have a net zero carbon impact by 2030. We’re investing in low-carbon design, energy efficiency, renewable power and more.
More questions? More answers.
You can trade in many different Apple devices for a trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.
Yes, engraved Apple products are eligible for trade in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.
It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.
Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade in needs to match when you told us.
Yes, the Apple Trade In program is available on apple.com/au as well as in all our retail stores.
A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.
On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the menu and go to About This Mac.
If you’re still unable to locate it, there are a few other ways to find your serial number(Opens in a new window).
You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.
If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.
Generally it takes two to three weeks. Your device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade in, the sooner we can verify its condition and process your credit or gift card. It may take three to five business days for your credit to process.
Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade in within this time frame to ensure that you get the estimated value.
You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you.
Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location.
Here’s how to prepare and package your Apple Watch, iPhone or Android device(Opens in a new window).
Here’s how to prepare and package your iPad(Opens in a new window).
Here’s how to prepare and package Mac Portables(Opens in a new window).
Here’s how to prepare and package your iMac(Opens in a new window).
Here’s how to prepare and package your Mac Pro(Opens in a new window).
Here’s how to prepare and package your Mac mini(Opens in a new window).
If you trade in online, follow these step-by-step instructions on how to prepare your device.
Here’s what to do before you trade in your iPhone, iPad or iPod touch(Opens in a new window).
Here’s what to do before you trade in your Mac(Opens in a new window).
Here’s what to do before you trade in your Apple Watch(Opens in a new window).
If you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device.
Here’s how to back up your iPhone, iPad, or iPod touch to iCloud(Opens in a new window).
Here’s how to back up your Mac to iCloud(Opens in a new window).
Here’s how to back up your Apple Watch to iCloud(Opens in a new window).
To turn off Find My on your Apple device:
- Tap Settings.
- Tap iCloud.
- Sign in with your Apple ID, if necessary.
- Turn off Find My.
Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data.
If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device.
If you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.
If you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device.
If the condition of your device is different from what you described, we’ll provide a revised value.
If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade in and return your old device.
If the revised value increases, we’ll automatically increase your trade-in credit.
Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at Apple Store locations and on apple.com/au for free. That includes your batteries and electronic products, as well as packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.
Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below:
- Do not ship loose batteries.
- Discharge the unit to less than 30 per cent.
- Do not ship electronics that are disassembled into parts.
- Do not ship electronics with swollen, damaged, or defective batteries..
- For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.
- Ship only one device per box.