Apple GiveBack

Turn the device you have into the one you want.

Trade in your eligible device and you could receive an Apple Store Gift Card.1 If it’s not eligible for credit, we’ll recycle it for free. No matter the model or condition, we can turn it into something good for you and good for the planet.

And from 19 April to 30 April, we’ll make a donation to Conservation International for every device we receive — getting us even closer to leaving the world better than we found it.2

Select your device to get started.1

Our partners will tell you if it has trade-in value or if it’s ready to recycle.

A better way to part with your favourite device.

You’ll see what it’s worth instantly.

Just answer a few questions about your device. Based on what you tell us, you could receive an Apple Store Gift Card or instant credit at an Apple Store.1 Or you’ll have the option to recycle it for free.

Your data stays safe.

Before you hand off your device, we’ll show you how to safely back up and wipe your data, so you can keep all your information to yourself.3 If it’s an Apple product, it’s even easier. Just use iCloud or Time Machine to move everything in a few steps.

It goes on to help the planet.

You may be done with your device, but chances are it still has more to give. If it’s in good shape, we’ll help it go to a new owner. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.

And if it’s an iPhone, it could even go to Daisy*, our disassembly robot that can efficiently recover the resources inside.

Just mail it out or bring it in.

Trading in your device is as easy as buying a new one. We’ll give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. If your device is eligible, you could receive instant credit towards the purchase of a new product. And if it’s not, we can send it on to our recyclers.

What is Apple GiveBack and how does it work?

Apple GiveBack is a device trade-in program offered by Apple. We work with trade-in partners who give you an estimated value based on the device information you provide. If you accept the quote, our partner will send you shipping materials (at no cost to you), and you can send in your device.

Our partner will inspect your device, and if it is in the condition stated, you’ll receive an Apple Store Gift Card for the quoted amount. If the device is not in the stated condition, our partner will send you a new quote. You can either accept the new quote or have your device sent back (at no cost to you).

Does Apple offer recycling?

Yes. Apple GiveBack lets you recycle any Apple device and devices from Apple-owned brands at any Apple Store and online. We’ll make sure it’s recycled responsibly or given a chance to be used again. Some devices may also be eligible for credit. You can bring your batteries and old Apple products to any Apple Store, and we’ll recycle them responsibly, free of charge. We accept any small product or battery without purchase of a new product or battery.

What happens to my device once I trade it in or recycle it?

When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.

How long does the entire process take?

The entire trade-in process takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.

How do I follow the status of my trade-in?

You can follow the status of your trade-in by using our trade-in partner’s status portal.

Will I receive the quoted value?

Our trade-in partner will inspect your device. If it’s in the condition described, you will receive the quoted value in the form of an Apple Store Gift Card. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote and receive an Apple Store Gift Card or reject it and have your device sent back to you for free.

Which devices are eligible for trade-in with Apple GiveBack?

All Apple products are eligible for recycling, and some are also eligible for credit. Either way, give us your used devices, and we will always recycle them in a responsible way.

Can I cancel my trade-in?

If you haven’t shipped your device yet, you can cancel your trade-in by visiting our trade-in partners’ site.

Do I have to send in my device’s accessories (charger, cables and so on)?

In some cases, your trade-in value can vary depending on whether you send in your power adapter. You don’t have to, but you can send in your chargers and cables, and we will recycle them for you.

Can I trade in at an Apple Store?

Yes, the Apple GiveBack program is available in all our retail stores as well as online.

Can I trade in or recycle more than one device at a time?

You can trade in as many devices as you like, but we accept only one device per transaction.

How do I pack my device for trade-in?

Once you fill out your trade-in information online and verify your email address, a trade-in kit will be shipped to you. The kit includes instructions on how to prepare, pack and ship your device.

How do I pack my device for recycling?

Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:

  • Discharge the unit to less than 30 per cent.
  • Do not ship electronics that are disassembled into parts.
  • Do not ship electronics with swollen or damaged batteries.
  • For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, on all sides before placing inside a corrugated box.
  • Ship only one device per box.

Where do I take my package for shipment?

Follow the shipping instructions provided by our trade-in partners.

When will I get my Apple Store Gift Card?

It will be issued within two weeks of shipping your device.

How do I find my serial number?

To find your serial number, follow this guide.

What happens to my personal information after I send in my device?

Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.

I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What should I do?

Contact our trade-in partner via the email or phone number in your confirmation e-mail.

What if I can’t print my shipping label or find my shipping instructions?

Contact our trade-in partners’ support.

How do I turn off Find My iPhone or Find My iPad from my account?

To turn off Find My iPhone or Find My iPad on your device:

  1. Tap Settings.
  2. Tap Apple ID, then tap iCloud.
  3. Turn off Find My iPhone or Find My iPad. To turn it off via iCloud (if you do not have your device), follow this guide.

How do I reset my Apple device and what else should I do before I trade it in?

Do I have to provide a proof of purchase for the device I’m trading in?

No, proof of purchase is not required to trade in a device with Apple GiveBack.

How long do I have to send my device to you?

The estimated trade-in value can vary depending on the trade-in partner, but is usually valid for around 14 days, and we encourage you to send the device to our trade-in partner within this timeframe to ensure getting this value.

How do I get additional help with my trade-in?

Contact our trade-in partners’ support.

Recycle Apple batteries for free

Bring your old portable batteries to an Apple Store near you and we’ll recycle them for free.
Find a store


National e-waste recycling scheme

Under the Australian Government’s National Waste Policy, permanent e‑waste collection locations are being established across Australia.
Find a collection point