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Frequently Asked Questions

  • An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
  • Yes. An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the one that’s right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.

  • Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup and you’ll be ready to go in minutes.

    Don’t have enough iCloud storage to complete a backup? iCloud will grant you enough temporary storage to make sure you can back up your device and get all of your data transferred, free of charge (iOS 15 required).

    With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.

    If you are switching from Android, you need to download the Move to iOS app first and follow the setup process on your new iPhone.

    To learn how to transfer data to your new iPhone, see support.apple.com/en-gb/HT201269.

  • iPhone models currently sold on apple.com work with compatible networks around the world, including 5G and 4G LTE networks. Check with your home network provider regarding international roaming charges, or purchase a compatible nano-SIM at your destination.

  • iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini, iPhone 12 and iPhone 12 mini are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here.

  • To spread out the cost of your iPhone with monthly payments, simply select your new iPhone and whether you’d like to add a trade-in, then select Monthly Payments. You can also add AppleCare+ if desired.

    As part of checkout, you’ll complete the PayBright loan application. PayBright will notify you of their decision immediately. If you have an iPhone to trade in, we’ll either apply its value as an instant credit to your loan amount, or we’ll recycle it for free if it’s not eligible for trade-in.

    If you have a trade-in, we’ll send further instructions on how to return it to us.

    Learn more about financing options

  • Apple Trade In makes it easy to get credit towards the purchase of your next iPhone. Simply answer a few questions about your device. Based on what you tell us, we’ll provide an estimated trade-in value. If you pay monthly, we’ll apply the value as instant credit to lower the monthly payments of your new iPhone. If you pay in full, we’ll credit your payment method after we receive your trade-in. If it’s not eligible for credit, you can recycle it for free.

    Once you receive the trade-in kit, you have 15 days to prepare and send in your device. If you added a trade-in to an iPhone order, you may receive the kit along with your new device. Otherwise, it will be mailed to you separately as soon as your new product is ready for delivery or pickup. When we receive your trade-in, we’ll verify its condition and if everything checks out, your trade-in will be complete. If your device doesn’t match the condition you described, you’ll receive an email with next steps. If you paid in full and the value of your device was more than the cost of your new iPhone, you’ll receive an Apple Gift Card by email with the remaining amount.

    The online trade-in process generally takes two to three weeks.

    You can also trade in your device at an Apple Store at the point of purchase. However, the trade-in value in the store may be different from the estimated trade-in value you received online.

    Learn more about Apple Trade In

  • Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for iPhone extends your coverage and adds up to two incidents of accidental damage protection every 12 months. Each incident is subject to an excess fee of $39 for screen or back glass damage, or $129 for other accidental damage, plus applicable tax. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.

    Learn more about AppleCare+

  • Delivery estimates are based on item availability and the shipping option you choose. You’ll get a final delivery date after you place your order.

    Free next-day delivery is available for any in-stock iPhone and free standard delivery on all orders. Or you can upgrade your shipping method for an additional charge.

    Depending on your location, your order may be eligible for Apple Store Pickup. At checkout, simply choose to pick up your items at an Apple Store near you.

    Orders placed through apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.

  • Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us for free within 15 days of receipt. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.

    Learn more about returns, refunds and exchanges

Which iPhone is right for you?

New

iPhone 13 Pro

The ultimate iPhone.

From $1399

iPhone 13 Pro — available in Alpine Green, Silver, Gold, Graphite and Sierra Blue.

6.7″ or 6.1″

All-screen OLED displayfootnote ¹ with ProMotion

Pro camera system



Telephoto, Wide, Ultra Wide

A15 Bionic chip

5-core GPU

Superfast 5G cellularfootnote³

Up to 28 hours video playbackfootnote

Face ID

New

iPhone 13

A total powerhouse.

From $949

iPhone 13 — available in Green, Pink, Blue, Midnight, Starlight and (PRODUCT)RED.

6.1″ or 5.4″

All-screen OLED displayfootnote¹

Advanced dual-camera system



Wide, Ultra Wide

A15 Bionic chip


4-core GPU

Superfast 5G cellularfootnote³

Up to 19 hours video playbackfootnote

Face ID

New

iPhone SE

Serious power. Serious value.

From $579

iPhone SE — available in Midnight, Starlight and (PRODUCT)RED.

4.7”

LCD display

Single-camera system




Wide

A15 Bionic chip

4-core GPU

5G cellularfootnote³

Up to 15 hours video playbackfootnote

Touch ID

iPhone 12

As amazing as ever.

From $799

iPhone 12 — available in Purple, Blue, Green, (PRODUCT)RED, White and Black.

6.1″ or 5.4″

All-screen OLED displayfootnote¹

Dual-camera system




Wide, Ultra Wide

A14 Bionic chip

Superfast 5G cellularfootnote³

Up to 17 hours video playbackfootnote

Face ID