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Apple Delivery and Pickup

Get the products you want, the way you want.

With convenient delivery and pickup methods, Apple is making it easier and safer to get the products you want.

Contactless delivery

In response to COVID-19, our delivery partners are offering contactless delivery in your area. As always, delivery will be fast and free. Drivers may ask for verbal confirmation instead of a signature when proof of delivery is required. If you wish to request delivery changes or complete signature waivers online, visit your Order Status to find your tracking link.

Free delivery

Get free standard delivery on all products.

Three-hour delivery

In most metro areas, we offer same-day scheduled courier delivery on eligible in-stock items from an Apple Store. The three-hour delivery fee is A$15.

Convenient, safer pickup

If Apple Store Pickup is your favourite way to get your Apple products, we’ve got you covered. Some locations even have new pickup methods. We’re working to keep pickup fast and easy. So we’ll guide you through pickup step by step using emails and notifications. We’ll also send information about scheduling online sessions for setup help and returning trade-in devices.

In-Store Pickup

Pick up your online order at the Apple Store. Experience our new products and shop for accessories. Temperature checks and face masks may be required.

Pickup Point

Collect your online order from an Apple-authorised location, like a newsagent or post office.

Our retail stores are open and look forward to welcoming you. Find your nearest store for details.

We’re putting safety first in our stores.

Face masks may be required by health authorities

Local entry requirements may be in place

Physical distancing encouraged

Questions about safety measures at our stores? See FAQs

Online personal sessions

Schedule a free session with an Apple Specialist to cover the topics you want. After you buy a new device from Apple online, we’ll send an email about how to schedule setup help. Or schedule a session now

Holiday returns

For eligible products received between 1 November 2021 and 25 December 2021, you have until 8 January 2022 to initiate a return.

If you’d like to return an item, you can ship it back to us for free. Sign in to your online Order Status and choose to “Start a return”. You can also bring your return to the Apple Store. Learn about Apple Returns & Refunds