Payment & VAT

Payment methods

The Apple Online Store accepts a variety payment methods.
Click on a payment method below to find out more.

Credit Card or Debit Card

Credit and debit cards are processed immediately and are Apple's preferred payment methods for fast delivery. Learn more about paying by credit or debit cards

When Apple charges your account

When you place an order, Apple contacts the bank that issued your credit or debit card to confirm that it's a valid account, and requests a pre-authorization (which holds the funds for the full or partial purchase amount). While your order is being processed, the funds pre-authorized by the bank will be unavailable and may display as "pending" on your card's online statement. Once your order is dispatched, your card is charged. If you cancel your order before your card is charged, however, pre-authorization amounts on your credit card account can take up to 30 days before you can use that credit again. Pre-authorization amounts on your debit card account can take up to 10 days. Contact your financial institution for more information and specific timeframes.

VAT and Invoicing

Where do I enter my VAT registration number?

If you are buying for a business, you may enter your VAT registration number when you choose your payment method and when you verify your order during the check-out process. The VAT registration number will be printed on your invoice.

What VAT rate will I be charged?

Your Apple Store purchases will be taxed using the applicable VAT tax rate for your country. No intra-community purchases can be made on the Apple Store.

Orders placed in the UK will be subject to a VAT rate of 20 per cent.

VAT refunds on exports

Apple are not permitted to refund any VAT charged on UK purchases due to local legislation restrictions. The Apple Store (UK) is not a part of the Retail Export Scheme, as this scheme does not apply to Internet Sales.

My invoice has not been shipped with my order?

Within 2-3 working days of your order being shipped, you should receive an official Apple invoice by e-mail.

If you do not receive this invoice, or if you require an additional copy for your records, you will be able to print your invoice on our Self Service website.

If you need assistance with viewing or printing your invoice, please contact an Apple Online Store representative 0800 058 2222.

Why have I received two invoices?

Please be advised if your order consists of multiple line items and includes a one to one membership, the one to one membership will be invoiced separately.

Refund

How long does it take to process my refund?

Depending on your payment method, it can take up to 7 working days for the refund to appear in your account once it has been processed by Apple.

Credit cards are not charged until the order has shipped. For any order cancellations prior to shipping, the amount of authorisation held on you card will be removed within 3 days by your credit card company.

Debit cards are charged when the order is placed. For any order cancellations prior to shipping, you will automatically be refunded to your account within 5-7 business days. If your order has already shipped and you wish to return it to obtain a refund, please click here for further information.

Security

Is my personal information safe?

The security of Apple Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information.

The Apple Store uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.

How do I log out?

There is no need to log out of your account. As a security measure, you are required to log in for every purchase or change to your account and you will be automatically logged out after inactivity for 30 minutes.