New

Buy MacBook Neo

Frequently Asked Questions

  • Yes, switching to Mac is simple and learning how to use Mac feels just as easy as using your iPhone. Mac pairs seamlessly with your iPhone and other Apple devices.

    If you already have an iPhone, setting up your Mac is a breeze. Just bring your iPhone near your Mac, and Setup Assistant signs you in to your Wi-Fi network and Apple Account. Your files, photos, messages, passwords and more are transferred from iCloud right to your new Mac.

    Don't have an iPhone? No problem. With Migration Assistant preinstalled on every Mac, you can easily transfer your documents, apps, accounts and settings from a PC or an existing Mac. Once the transfer is complete, everything will be ready on your new Mac.

    Need more help? With Personal Setup, you get free online, one-to-one sessions with a Specialist who walks you through setup and shows you how to make the most of your new Mac. Best of all, you can join whenever works for you, from wherever you are.

  • Apple has an Education Store dedicated to your needs. You’ll find discounts, promotions and bundle deals on Mac, iPad, software and accessories. You can also access tools and resources to learn how you can better use your Apple devices, software and apps to enhance learning and teaching.

    Products eligible for education discounts are marked with a graduation cap icon. You may need to verify your eligibility with an active university email or other documentation during checkout. Verification varies by country.

    Shop the Education Store(opens in new window)

  • If you need a Mac straight away, visit your local Apple Store to check in-stock availability and options for same-day pickup.

    Delivery options, which you can select during check-out, depend on your location and the product availability. While many Mac configurations are ready to ship or pick up in a store, some customised selections may impact your delivery estimates and options.

    Orders placed on apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.

  • Yes. The number of additional displays that can be connected will depend on your Mac model and chip, and could also vary depending on display resolution.

    Get more details about connecting to external displays for each Mac model:

  • We accept Apple Pay, most credit and debit cards, PayPal and Apple Gift Cards.

    Qualifying customers can also pay in instalments with financing options. Footnote  Choose your payment type and any applicable terms in the Payment section during checkout. Credit approval and minimum purchase are required. Subject to financing terms and conditions.

    Some payment options may not be available for all products. For more information, call 0800 048 0408.

    Learn more about Financing at Apple

  • Apple Trade In makes it easy to get credit towards the purchase of your new Mac. Just answer a few questions about your device and its condition. Based on what you tell us, we’ll provide an estimated trade-in value. Footnote ◊◊ If you buy online and choose to pay over time, we’ll apply the value as an instant credit to lower the monthly payments of your new device. If you pay in full, we’ll credit your payment method after we’ve received your trade-in. And if it’s not eligible for credit, we’ll provide a simple way to recycle it for free.

    If it’s eligible for trade-in, we’ll send you a free trade-in kit. Once you’ve received the kit, you have 14 days to prepare and send in your device.

    Once we receive your trade-in, we’ll inspect it and verify its condition. If everything checks out, there’s nothing more you need to do. If your device doesn’t match the condition you described, you’ll receive an email with next steps.

    The online trade-in process can take up to 2 to 3 weeks. You can also trade in your device at an Apple Store when purchasing in person. However, the trade-in value in-store may be different from the estimated value you receive online.

  • AppleCare+ for Mac is an insurance product that provides expert technical support and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection, each subject to an excess fee of £79 for screen damage or external enclosure damage, or £229 for other accidental damage. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone. Coverage begins on your AppleCare+ purchase date. Coverage does not include theft or loss of your device. For complete details, see the terms(opens in new window).

    AppleCare+ benefits are in addition to a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods which do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may affect your eligibility to receive these remedies. For more details, click here(opens in new window).

    Learn more about AppleCare+ (opens in new window)

  • If you change your mind and no longer wish to keep your Mac, you have the option to return it or exchange it. The returned device must be in good condition and in the original packaging, including all accessories, manuals and instructions. Returns are subject to Apple‘s Sales and Refunds Policy.

    Learn more about returns, refunds and exchanges(opens in new window)

Set up your device with one to one sessions with a Specialist.

When you buy directly from Apple, you can get help transferring your data and making the most of your new device with our free online Personal Setup sessions.

Your new Mac comes with so much more.

Apple TV+

Apple TV

3 free months of original films and series. Footnote 

Apple Music

Apple Music

3 free months of all your favorite songs — all ad-free. Footnote 

Apple Arcade

Apple Arcade

3 free months of incredibly fun, uninterrupted gameplay. Footnote 

Apple News+

Apple News+

3 free months of top stories from leading publications. Footnote 

Students and educators — save on a new Mac.

Get special pricing in the Education Store.

Example purchase with a Flexible Finance Account by Creation

A Flexible Finance Account is a line of credit provided by Creation for purchases from Apple. Once opened, you can use it for multiple orders. Learn more about a Flexible Finance Account

Representative example

12 mos. at 14.9% APR (variable)

Purchase amount
£1,200.00
Rate
14.9%
Interest rate (variable)
14.9%
Term
12 months
Monthly Payment
£107.72
Total cost of interest
£92.73

Illustrative examples

36 mos. at 14.9% Interest

Purchase amount
£1,200.00
Rate
14.9%
Interest rate (variable)
14.9%
Term
36 months
Monthly Payment
£40.99
Total cost of interest
£275.64

36 mos. at 4.9% Interest

Purchase amount
£1,200.00
Rate
4.9%
Interest rate (variable)
4.9%
Term
36 months
Monthly Payment
£35.85
Total cost of interest
£90.60

36 mos. at 0% Interest

Purchase amount
£1,200.00
Rate
0%
Interest rate (variable)
0%
Term
36 months
Monthly Payment
£33.33
Total cost of interest
£0.00