How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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Check order status, track or change your order, return items and more.

Go to your order
  1. Shipping & Pickup

    • Delivery Time
    • Shipping Methods and Costs
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment
  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Guest Checkout
    • Manage Your Account
    • Privacy Policy
  3. Payment & Pricing

    • Payment
    • Tax
    • Education Pricing
    • Promotions, Rebates, and Coupons
  4. Returns & Refund

    • Returns Policy
    • How To Return
    • Refunds
    • Additional Information
  5. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
  6. iPhone

    • iPhone Availability
    • How do I activate my iPhone?
    • Support and Training
    • Additional Information
  7. Online Store Exclusives

    • Engrave Your iPod or iPad
    • Configure Your Mac
    • Buy a Certified Refurbished Product
  8. Shopping Experience

    • Ratings and Reviews
    • Security Policy
    • Saving Items and Carts for Later
    • Sign Out of the Apple Online Store
    • Find an Apple Retail or Reseller Store
  9. Gifting

    • Gift Messaging
    • Gift Wrapping
    • Gift Cards
    • Corporate Gifting and Rewards
  10. Apple Software

    • Older Versions of OS X
    • GarageBand Learn to Play
    • QuickTime
    • iWork
    • Aperture
  11. Apple Print Products

    • Your Account
    • Creating Your Order
    • Shipping & Delivery
    • Return Policy
    • Learn More
  12. Questions & Answers

    • Getting Started
    • Content Guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most Interesting Questions
  13. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
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Have a question?

Call a Specialist or chat online. Call 1 800 MY-APPLE.