Frequently asked questions about the Apple Reuse and Recycling Program.

What is the Apple Recycling Program?

The Apple Recycling Program is part of Apple’s commitment to minimizing the impact our products have on the environment. It offers you a way to dispose of your electronic equipment responsibly.

What’s the difference between “reuse” and “recycling”?

Equipment may qualify for reuse if it has monetary value and can be resold in the secondary electronics market. Equipment qualifies for recycling if it does not have monetary value; it will be dismantled so that materials such as metals, plastics, and glass can be collected for use in the manufacturing of new products, reducing the need to mine raw materials.

Why should I use the Apple Recycling Program?

By participating in the Apple Recycling Program you are helping the environment by extending the useful life of products that have value in the secondary electronics market. You are also ensuring that products that have reached the end of their useful life are recycled in an environmentally responsible manner in North America.

As an added benefit, if your product qualifies for reuse — meaning it has monetary value — you’ll receive an Apple Store Gift Card equivalent to its fair market value as determined by PowerON. You can use the gift card for eligible purchases at any U.S. Apple Retail Store or the U.S. Apple Online Store. If your Apple-branded product does not have monetary value, we’ll recycle it at no cost to you. If your non-Apple-branded product does not have monetary value, we can recycle it for a $30 fee.

For more information about using an Apple Store Gift Card, please see our Apple Retail Store Purchase Policies.

Which products qualify for the Apple Recycling Program?

Any Mac or PC desktop or notebook computer may qualify for reuse. Any Apple-branded product can be recycled for free. Non-Apple-branded products can be recycled responsibly for a $30 fee, which includes the cost of shipping.

Who can participate in the program?

Any U.S. individual or U.S. Apple Online Store small business customer can participate in the program.

Is a purchase necessary to participate in the program?

No.

Does Apple administer the program?

No. Apple contracts with PowerON Services to administer and manage the Apple Recycling Program.

How do I get started?

Visit the Apple Recycling Program website to begin the process of determining the value, if any, of your used equipment.

How is the value of my equipment determined?

The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the Apple Recycling Program website, you’ll answer a few simple questions about your computer and describe its overall condition as excellent, good, fair, or poor. Based on the information you provide, PowerON determines the estimated fair market value of your computer and a quote is displayed instantly.

Can my quoted value change?

Yes. Quoted values assume that all equipment is received in the condition represented by you. On receipt of your equipment, PowerON will inspect it to determine the overall condition. Any misrepresentations will affect the final value. The final value may be more or less than the quoted amount.

What if I disagree with the final value?

You can either accept the final value or have your product returned to you at no cost. PowerON will contact you if the final value differs from the initial quoted value.

How will I be paid for my equipment?

You will receive an Apple Store Gift Card equal to the final value within three weeks following PowerON’s receipt of the equipment.

Does the quoted value ever expire?

Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.

What if I receive a zero-value quote?

If the equipment is Apple-branded, you can recycle it free of charge. Non-Apple-branded equipment can be recycled for free with the purchase of a new Mac from the Apple Online Store and Apple Retail Store. Without a Mac purchase, you have the option of recycling your non-Apple-branded equipment responsibly for a $30 fee.

What should I do with my old computer before I send it in?

PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. Apple and PowerON assume no responsibility for loss or confidentiality of personal data on equipment. While in transit to PowerON, any files or data left on your system may be accessible to others if data is not erased.

What happens to my computer after I send it in?

PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." Equipment that does not qualify for reuse will be recycled by an Apple contracted Recycling Supplier in an environmentally responsible manner.

What happens to my personal data?

PowerON’s data erasure process includes complete data removal. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. Apple and PowerON have no responsibility for loss or confidentiality of customer data on reused or recycled equipment.

How do I ship my product?

For equipment with a quoted value, a shipping label and packaging materials will be sent to you at no cost when you accept the quote. Shipping to PowerON is free.

For Apple-branded equipment with a zero value, shipping to PowerON is free. You'll receive a prepaid shipping label, but you'll need to pack your equipment securely using packaging materials that you provide. Apple and PowerON are not responsible for damage to your equipment during shipping.

Is there a weight limit on shipments to PowerON?

Yes. There is a maximum per-box weight limit of 70 pounds.

What if I can’t print my shipping label or placard?

Contact PowerON.

What if I lose the email with my shipping instructions?

Contact PowerON.