Frequently Asked Questions
What is an Apple At Home Advisor?
The Apple At Home Advisor position is part of AppleCare, Apple’s customer service group. This job gives you an opportunity to be part of this team while you work from home.
What kind of work would I do as an At Home Advisor?
As an At Home Advisor, you’d be responsible for answering customers’ questions — over the phone or via chat — about Apple products, services, and accessories, including both software and hardware.
What are some of the specific products I’d support?
No single At Home Advisor handles every product at once, but the products supported by Advisors include Apple Watch, iPhone, iPod, iPad, Mac, AirPort, Apple TV, and iTunes. You’ll also be among the first to learn about new, upcoming products, well before the public hears about them.
If selected, would I be employed directly by Apple?
Yes. Both part-time and full-time At Home Advisors are Apple employees.
What kinds of hours would I be expected to work?
You’d be expected to work during normal Apple support hours. Shifts vary based on business needs. You may be asked to work additional hours during holidays, peak business hours, and training.
How much would I be paid?
Salaries are competitive and will be discussed during the recruiting process.
Does Apple provide employee benefits?
Yes. All Apple At Home Advisors — both part-time and full-time employees — receive a robust benefits package, including product discounts and paid time away.
What are the home office requirements?
At home, you must have a quiet, distraction-free room with a door that can close to keep out ambient noise. You must have or be willing to get a desk, an ergonomic chair, and your own high-speed Internet connection from a reliable provider that meets the minimum requirements of 5 megabits per second download and 1 megabit per second upload.
Do I have to purchase my own computer and phone?
No. We’ll provide an iMac and headset to be used exclusively for your Advisor work.
Does Apple provide training for the position?
Yes. Training typically lasts five to seven weeks, and the content is delivered through a virtual, online program by a live instructor. The topics covered include Apple product lessons, advanced troubleshooting, and job-specific tools and processes. Most importantly, you’ll learn Apple’s unique approach to customer support.
Where would I train and work?
You’ll train and work in your home office, using the iMac we provide for your role as an At Home Advisor.
Do I need prior Mac experience?
It helps to have some experience with the Mac and Apple mobile devices like iPod, iPhone, and iPad. But if you have experience working on and troubleshooting other operating systems such as Windows and you’re willing to commit to training on the Mac, you could be a good candidate for this program.
Will I be reimbursed for Internet service?
Yes. We’ll provide reimbursements up to an amount we’ll discuss during the recruiting process.
Does Apple require Advisors to work on major holidays?
As a support business, Apple experiences a large customer demand for help on major holidays. Naturally, this means we need to have staff available to work on those days. A holiday coverage schedule will be provided.
How do I know if I’m the ideal candidate for the job?
An ideal candidate has a passion for working with technology and helping people. You must enjoy troubleshooting and working independently without in-person supervision. And you should have good multitasking skills to manage multiple systems and applications simultaneously.