Service and support from the people who know your Apple TV best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to 3 years of peace of mind when you buy AppleCare+ for Apple TV.

Every Apple TV comes with a one-year limited warranty and up to 90 days of complimentary technical support.1 AppleCare+ extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $15, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.2

3 years of Apple-certified service and support coverage
24/7 priority access to technical support
Get up to 2 incidents of accidental damage protection every 12 months1

One stop for support

Minimize the amount of time without your Apple TV with Express Replacement Service

Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • 24/7 priority access to Apple experts via chat or phone
  • Global repair coverage3
  • Mail-in repair: Mail in your Apple TV using a prepaid shipping box provided by Apple
  • Carry-in repair: Take your Apple TV to an Apple Store or other Apple Authorized Service Provider
  • Express Replacement Service

Hardware coverage

Get up to 2 incidents of accidental damage protection every 12 months1

AppleCare+ provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world.

Service coverage includes the following:

  • Your Apple TV
  • Included Siri Remote and power cord
  • Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $15, plus applicable tax

Software support

Get direct access to Apple experts for connection support and more

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
  • Streaming original shows and movies from Apple TV+
  • Using AirPlay to play content from iPhone, iPad, iPod touch, or Mac on your HDTV

How to buy

  1. Purchase AppleCare+ with your new Apple TV.
  2. Or buy it within 60 days of your Apple TV purchase:
    • Online
    • At an Apple Store (inspection of Apple TV and proof of purchase are required)
    • By calling 800-275-2273 (requires you to provide proof of purchase)

See AppleCare+ Terms and Conditions for complete product details.

Additional Support

Get support now by phone or chat,
set up a repair, and more.

Call Apple Support at 1-800-APLCARE.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app