Our tech support department is your tech support department.

Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires.

AppleCare Help Desk Support

This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization, and AppleCare Technician Training is included.

One year of support for an unlimited number of incidents
Priority telephone access to Apple senior technical staff
AppleCare Technician Training included

What’s covered

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions, including graphical user interface-level assistance with macOS Server network configuration and server administration. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include:2

Hardware iPad Apple Watch
iPhone Apple TV
Software iOS Final Cut Pro
iPadOS GarageBand
macOS iMovie
tvOS Keynote
watchOS Logic Pro
Apple Configurator MainStage
Apple Remote Desktop Music Memos
Classroom Motion
Compressor Numbers

Buy AppleCare Help Desk Support

AppleCare Help Desk Support includes one year of help desk support for an unlimited number of incidents and AppleCare Technician Training.

Buy now

AppleCare Technician Training

Get training from the Apple experts, then become one yourself. AppleCare Technician Training provides a year of access to the information you need to prepare for the Apple product service certifications. This easy-to-use, self-paced program includes training materials and extensive technical information. Most important, the service training curriculum was developed by the people who know Apple products best.

Get certified as an Apple technician
Self-paced training materials

Easy-to-use, self-paced training

AppleCare Technician Training provides a comprehensive curriculum covering Apple products and technologies. The modules cover such topics as general computer terminology, Apple-specific architectures, and troubleshooting and preventive maintenance in a logical, straightforward format that makes it easy to absorb new concepts and information. In addition, the training is self-paced, so you have complete control over your learning schedule. The information in the training gives you valuable background knowledge to support and troubleshoot Apple products.3

Buy AppleCare Technician Training

AppleCare Technician Training is included with your purchase of AppleCare Help Desk Support. It can also be purchased separately.

Buy now