Shipping & Pickup
You can purchase your items online and pick them up at an Apple Store, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order
Choose a topic:
- Delivery Time
- When can I expect my order?
- How can I track my order?
- Apple Store Pickup
- What's Next?
- Text Notifications
- What time will my order be delivered?
- Can I have my order delivered to an address other than my home?
- Signature on delivery
- I need to change my shipping address.
- I will not be home on the scheduled delivery date.
- How much am I charged for shipping?
- What happens if my delivery goes missing or is damaged?
- Shopping in Thailand
We keep you informed
Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
You can also visit online the Self Service 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Apple ID and password to get a summary of orders placed in the past 18 months. You'll see your order number, the date and time the order was placed, the status of the order, estimated shipping and delivery dates, the shipping method, and package tracking information for items that have shipped. If you choose to view the order details of an order, you'll see additional information including any gift messaging, product engraving, product customization, and more.
Shipping and delivery estimates
The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available. You can ship each item to a different address, and choose up to 15 different addresses per order.
- Items that ship within "In Stock" are estimated to ship the same or following business day.
- Items with longer estimates ship from our warehouse within the timeframe indicated (e.g., 7-10 business days).
- Custom-configuring your Mac or personalizing your iPod may take additional time to prepare for shipment, and will increase the 'Ships' timeframe.
The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.
All estimates are based on business days.
When can I expect my order?
Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.
Delivery will take 1-3 business days after the order has shipped. All delivery lead times are estimated.
How can I track my order?
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number. You can also view this information by signing in to online Self Service.
If you ordered multiple items, you may receive separate shipments.
Apple Store Pickup
If this is your first time selecting an Apple Store, our product pages will display Available for pickup: Check availability. Click this link and enter your postal code to display the Store details to pick up the item.
If you’ve previously selected an Apple Store, our product pages will display your chosen location.
Once you're ready to purchase, select Pick up at Checkout. Then Continue. Items marked Available Today will usually be ready for pickup within an hour. You'll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.
If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government issued photo ID.
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package on the carrier's website.
If you purchase an Apple Store Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.
Once your items are available at the Apple Store, we'll send a pickup notification email.
We'll send a reminder email if your item is still waiting to be picked up.
We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.
What to Expect
Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.
Changing Text Message Preferences
You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.
What time will my order be delivered?
Deliveries are made between 830 am and 5 pm.
You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Apple and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery
Can I have my order delivered to an address other than my home?
For your convenience, you may prefer to have your order delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.
Delivery to a PO Box is not permitted for security reasons.
Signature on delivery
Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.Change your default shipping address
I need to change my shipping address.
If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.If your order is already in transit, please call the Apple Store Customer Service.
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.
How much am I charged for shipping?
It won't cost you anything - Apple Store pays for standard delivery.
What happens if my delivery goes missing or is damaged?
In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the Apple Store Customer Service.
Shopping in Thailand
The Apple Store sells and ships products to end user customers only.
Shopping outside Thailand
There are more than 30 Apple Online Stores in countries or regions around the globe. The Apple Online Store Thailand ships only within Thailand. If you would like to purchase Apple products from outside Thailand, please see our International Store Directory to find out if an Apple Online Store serves your country or region.