AppleCare+ for HomePod
AppleCare+ for HomePod
AppleCare+ for HomePod is an insurance product that provides up to two years of expert telephone technical support (1) and hardware coverage(2), including up to two incidents of accidental damage, each subject to a £29 excess fee (3). In addition, you’ll get 24/7 priority access to Apple experts via chat or phone. Coverage begins on the original purchase date of your HomePod.
AppleCare+ benefits are separate from a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods which do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For more details, click here.
How to get AppleCare+
Add it to your shopping cart during the checkout process when you purchase your new HomePod.
Or buy it within 60 days of your HomePod purchase. Your HomePod purchase date is the date we ship and charge you for your order:
- Online (requires you to verify your serial number and run a remote diagnostic)
- At an Apple Store (requires inspection of your HomePod & proof of purchase)
- By calling 0800 107 6285 (requires you to run a remote diagnostic and provide proof of purchase)
One stop for expert technical support
Because Apple designs HomePod and Siri, HomePod is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts via chat or phone
- Express Replacement Service
- Local Apple hardware service when traveling within Europe
Additional Apple hardware coverage
With AppleCare+, you get repair or replacement coverage for your HomePod which includes up to two incidents of accidental damage, each subject to a £29 excess fee. Coverage includes the following:
- Your HomePod
Software support included
You can call or chat and get direct access to Apple experts for questions on a wide range of topics, including(4):
- Using AirPlay 2
- Connecting to wireless networks
- Questions about the Home app
- (1) Local telephone charges may apply. Telephone numbers and hours of operation may vary and are subject to change.
- (2) Your AppleCare+ Hardware Coverage starts from the date you purchase AppleCare+. This means that if you purchase AppleCare+ up to 60 days after you purchase your HomePod, you will only receive AppleCare+ Hardware Coverage from that date. Your Technical Support coverage starts on expiry of your 90 days of complimentary technical support cover provided by Apple, which starts on the date you purchase your HomePod. Both types of cover end 24 months from the date you purchased your HomePod.
- (3) Coverage is available only for HomePod against up to two incidents of accidental damage, each incident being subject to a £29 excess fee. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms at www.apple.com/legal/sales-support/applecare/applecareplus for full details.
(4) Technical Support Coverage gives access to technical advice for which a customer would otherwise be charged a fee.
AppleCare+ benefits are separate from rights provided by consumer law. For details, click here. Purchase of AppleCare+ is not required to purchase HomePod.
AppleCare+ is offered by Apple Distribution International, whose registered office is at Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. Apple Distribution International is authorized and regulated by the Central Bank of Ireland. For further information, please see http://registers.centralbank.ie.
This Insurance is underwritten by AIG Europe Limited and is registered in England under number 1486260. Registered office: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB United Kingdom. AIG Europe Limited is a member of the Association of British Insurers. AIG Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN: 202628). This information can be checked by visiting the FS Register at https://register.fca.org.uk.