AppleCare+
AppleCare+ is an insurance product that provides up to two years of expert technical support(1) and hardware coverage(2) for AirPods, Beats earphones or Beats headphones, including unlimited incidents of accidental damage protection, each subject to an excess fee of £25.(3) In addition, you’ll get 24/7 priority access to Apple experts via chat or phone. Coverage begins on your AppleCare+ purchase date.
AppleCare+ benefits are separate from a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods which do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For more details, click here.
How to get AppleCare+
Add it to your bag during the checkout process when you purchase your new headphones.
Or buy it within 60 days of your headphones purchase (your headphones purchase date is the date we ship and charge you for your order):
- On your paired iPad or iPhone (go to Settings > Bluetooth > click on the ⓘ button for your headphones)
- Online
- At an Apple Store (requires inspection of your headphones and proof of purchase)
- By calling 0800 107 6285 (requires you to provide proof of purchase)
One stop for expert technical support
AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts via chat or phone
- Express Replacement Service
- Local Apple hardware service when traveling within Europe
Additional Apple hardware coverage
With AppleCare+, you get repair or replacement coverage for your headphones which includes unlimited incidents of accidental damage protection, each subject to an excess of £25, and coverage against batteries that retain less than 80% of their original capacity. Coverage includes the following:
- Your AirPods, Beats earphones or Beats headphones
- Battery (3)
- Included charging cable
Software support included
With AppleCare+, Apple experts can help troubleshoot issues with your headphones(4):
- Using Siri
- Bluetooth connectivity
Important notes
AppleCare+ is available for:
AirPods
AirPods Max
AirPods Pro
Beats Fit Pro
Beats Solo3 Wireless
Beats Studio Buds
Beats Studio Buds +
Beats Studio Pro
Beats Studio3 Wireless
Powerbeats
Powerbeats Pro