Service and support from the people who know your Mac best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to three years of
peace of mind when you buy AppleCare+ for Mac.

AppleCare+ for Mac provides up to three years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

Up to three years of Apple‑certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com
Coverage for up to two incidents of accidental damage1

Battery service coverage1

One stop for support

Get local Apple hardware service around the world3

Because Apple designs the computer, the operating system and many applications, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Onsite service3
  • Local Apple hardware service around the world3

Additional hardware service
options

Get coverage for up to two incidents of accidental damage1
Get battery service if your battery retains less than 80 per cent of its original capacity1

AppleCare+ provides up to three years of additional hardware service options, including parts and labour, from Apple-authorised technicians around the world. Service coverage includes:

  • Your Mac computer
  • The battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort device4
  • Apple USB SuperDrive
  • Up to two incidents of accidental damage from handling, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage1

Software support

Get direct access to Apple experts, for support using macOS and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, including Photos, iMovie, GarageBand, Pages, Numbers, Keynote and pro apps such as Final Cut Pro X, Logic Pro X and more
  • Connecting to printers and AirPort networks

How to buy

Purchase AppleCare+ with your new Mac. Or buy it within 60 days of your Mac purchase:

  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (requires inspection of your Mac and proof of purchase)
  • By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ is available for:

For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operation and integration issues, purchase AppleCare OS Support.

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 1300-321-456.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app