Standard Return Policy
Returns can be arranged via our online Order Status website in one single step.
Returns are subject to Apple's Sales and Refunds Policy. You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection. Software returns are also accepted within this period, but only if the software was not unsealed. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” below.
If you do wish to return your order, or just certain items from it, please use our online Self Service website or contact us. Make sure you provide the following details:
- Your Web Order Number.
- The full address from where we can collect the goods.
- A contact phone number
On receipt of your email, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.
Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned.
Please visit our Step-by-Step Guide to learn more about returns.
Apple Store Returns Policy
You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection.
Pickup Point Returns Policy
Returns can be dropped off at any Pickup Point location by printing a returns label from the Self Service website. Once printed, attach the label to your repackaged item and drop off at your chosen Pickup Point within 5 days.
iPhone and iPad returns — mobile service cancellation
Mobile providers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your mobile account; you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Please contact your provider for more information.