A pickup point is a convenient location such as a newsagent or local supermarket where you can collect your order.
When you’ve selected the item you want to order, you will be presented with the option to Deliver to Home or to Deliver to a Pickup Point. Click the pickup point option, enter your post code, and select the pickup location most convenient to you.
If you’ve previously had an order delivered to a pickup location, this location will be pre-selected the next time you wish to place an order. You may change this should you prefer to deliver to a different location.
Once you have selected your pickup location, enter your mobile phone number under Pickup Details to be notified when your order is ready for collection.
To collect your item(s), you will need to bring your order number plus a valid photo ID (passport, driving licence, foreign national ID or military ID). If you don’t have a valid photo ID you can bring any other photo ID containing your full name (e.g. a student card) along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.
If you would like someone else to collect your item(s), select "Someone else will collect these items" in Pickup Details and provide the requested contact information. To collect your item(s), he or she will need to bring his or her own ID as described above.
If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. In this instance, the person picking up your items will need to bring your ID as well as his or her own ID, as described above. On arrival at the pickup point, he or she will need to provide their name and signature, and allow the pickup point to inspect all forms of ID. The pickup point will process these details on behalf of our designated carrier but will not retain these details. Our designated carrier will retain this information to keep a record of who has collected the item(s) only and will share this information with the Apple site and no other third party.
You'll receive a notification email when your item(s) becomes available for collection. Please wait for this email before attempting to collect your item(s).