With Personal Pickup, you can place your order on the Apple Online Store or the Apple Store app, then pick it up at any Apple Retail Store. We’ll even set up your new Apple product just the way you like — before you leave the store. Shop online now
Order from the Apple Online Store or through the Apple Store app on your iPad, iPhone, or iPod touch. Select “Pick up” during checkout and we’ll have your order waiting at the Apple Retail Store of your choice.1Download the Apple Store app
You’ll receive an email when your product is ready — usually within an hour.2 Just come to the Apple Retail Store and let us know you’re here. We’ll bring out your items and answer any questions. We’ll even help get your new Apple product up and running with Personal Setup before you leave the store. And if you need to return an online order, bring it to an Apple Retail Store and we’ll take it from there.
Personal Pickup is perfect for gift-giving, especially when your lucky recipient lives elsewhere. That’s because you can place your order, and someone else can pick it up. So whether you’re giving an iPod touch to your nephew across the country or a new Mac to your daughter in college, they can pick it up the same day you order it.3
Certain products may not qualify for in-store pickup.
Pickup is available during regular store business hours. Custom-configured Mac computers, items with personal engraving or signature gift wrapping, and other items that are not stocked at Apple Retail Stores will be shipped at no charge to the store you choose for pickup at a later date.
Personal Pickup for iPhone is subject to the following conditions: An iPhone replacing a phone on an existing wireless service contract can be picked up by the primary account holder (all wireless providers) or by an authorized user on the wireless account (all wireless providers except Sprint). An iPhone being added as a new line on an existing wireless service contract can only be picked up by the primary account holder. An iPhone purchased with a new wireless service contract can only be picked up by the primary account holder.