AppleCare+ for HomePod
Service and Support
Every HomePod comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for HomePod extends your coverage to two years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a $39 service fee plus applicable tax.(1) In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.
How to get AppleCare+
Add it to your shopping cart during the checkout process when you purchase your new HomePod.
Or buy it within 60 days of your HomePod purchase:
- Online (requires you to verify your serial number and run a remote diagnostic)
- At an Apple Store (if AppleCare+ is purchased separately from HomePod, inspection of HomePod and proof of purchase are required.)
- By calling (800) 275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
One stop for technical support
Because Apple designs HomePod and Siri, HomePod is a truly integrated system. And only AppleCare+ provides one-stop service and support rom Apple experts, so most issues can be resolved in a single call.(2)
- 24/7 priority access to Apple experts via chat or phone
- Mail-in repair(3): Mail in your HomePod using a prepaid shipping box provided by Apple
- Carry-in repair(3): Take your HomePod to an Apple Store or other Apple Authorized Service Provider
- Express Replacement Service
Apple hardware coverage
AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:
- Your HomePod
- Coverage for up to two incidents of accidental damage from handling of your HomePod, each subject to a $39 service fee plus applicable tax
Software support included
You can call or chat and get direct access to Apple experts for questions on a wide range of topics, including:
- Using AirPlay 2
- Connecting to wireless networks
- Questions about the Home app
UPC or EAN No.: 190198741622
(1) Service coverage is available only for HomePod for protection against (i) defects in materials or workmanship and (ii) up to two incidents of accidental damage from handling of your HomePod, each incident being subject to a $39 service fee plus applicable tax. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms for full details.
(2) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
(3) Availability of each option depends on country in which service is requested and location of Apple Authorized Service Provider. Service coverage may be subject to certain restrictions.
(4) AirPort must be purchased up to two years before your HomePod purchase or during the term of your AppleCare+ coverage.
AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Purchase of the plan is not required to purchase HomePod. For complete details, see terms.