Questions about an Apple Retail Store repair, purchase, or return while our retail stores are closed? See our FAQs for answers. Learn more
Shipping & Pickup
In response to COVID-19, our delivery partners are offering no-contact delivery in your area. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave lower-cost shipments at your door with no signature required. And, as always, delivery will be fast and free.
To manage your order, go to apple.com/orderstatus. If your order has already been shipped, you can use your tracking link to redirect your shipment to a pickup point, hold it at a secure location, or fill out a signature waiver or shipment release. You can also generate a return label or have one emailed to you. Then contact the carrier to arrange a free, no-contact pickup. Or return your product to an Apple Store within 14 days of the store's reopening.
Shipping & Delivery
Shipping is free on all orders. Apple uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing.
Free two-day shipping
Free two-day shipping is available on most in-stock items. You can see in your bag if your item is in stock. Free two-day shipping is not available on customized Mac, engraved products, and for certain order types, including orders paid for with financing or by bank transfer.
To get free two-day shipping, you will need to place your order by 5pm EST, Monday to Friday. Please refer to the table below to see when your item will arrive:
- Order before 5:00pm EST, Monday to Friday → Delivers in two business days
- Order before 5:00pm EST on a Friday → Delivers on Tuesday
- Order after 5:00pm EST, Monday to Friday → Delivers in three business days
- Order after 5:00pm EST on a Friday, or any time on Saturday or Sunday → Delivers on Wednesday
Free next-day shipping on iPhone
Free next-day shipping is usually available on any in-stock iPhone. You can see in your bag if your item is in stock.
To get free next-day shipping on iPhone, you will need to place your order by 5pm EST, Monday to Friday. Please refer to the table below to see when your item will arrive:
- Order before 5:00pm EST, Monday to Friday → Delivers in one business day
- Order before 5:00pm EST on a Friday → Delivers on Monday
- Order after 5:00pm EST, Monday to Friday → Delivers in two business days
- Order after 5:00pm EST on a Friday, or any time on Saturday or Sunday → Delivers on Tuesday
Please note that we do not deliver to P.O. box addresses.
Guaranteed shipping services
Where available, you can also choose a faster delivery method for each item on your order, for an additional fee:
- Courier Delivery from an Apple Store → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)
- Guaranteed Next Day Shipping → Delivers in one business day
Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.
The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. While Apple works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer ship times.
Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery from an Apple Store cost includes tip. Please note that applicable shipping fees apply to Apple Print Products and can be ordered from the Photos app for Mac.
You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.
- Average transit time is 2-5 days.
- Carriers deliver to Culebra and Vieques twice per week.
- Overnight shipping is available to some zip codes for an additional cost.
You can select an Apple Store to pick up of most items purchased on the Apple Online Store.
If this your first time selecting an Apple Store, our product pages will display Pickup with a Check availability link. Simply click the link, enter the zip code where you'd like to pick up the item, and click the Search Stores button to check availability.
If you’ve previously selected an Apple store, our product pages will display Pickup with your previous Apple Store location. You can click the Check another store link to check pickup availability at a different Apple Store.
Once you're ready to purchase, select the Pick up button on the Checkout page. If you would like to change the pickup location, click the Change store link.
If you would like someone else to pick up your items, select "Someone else will pick up these items" in Pickup Details on the Checkout page.
To pick up your items in an Apple Store, you will need to bring the card used for payment, or the order number and a valid photo ID. If you have designated a Pickup Contact, they will need to bring the order number and a valid photo ID.
Items marked Available Today will usually be ready for pick up within an hour. In some instances, you may also be able to select a window of time to come to an Apple Store to pick up your order. This Check-In Window will ensure that your order is readily available shortly after you arrive. All you have to do is check in with a specialist when you get to the store. If you’re unable to come in during this time window, you can still pick up your order, but wait times may vary.
You'll receive a Pickup Notification email when each item becomes available. Please wait for the Pickup Notification email before coming to the Apple Store.
Once your order is placed, Apple provides information on your order by email. The type of email you receive depends on whether you chose to have the items shipped or picked up. If you have multiple items on your order, you may receive additional emails for each item.
Order Acknowledgement Email
The Order Acknowledgement email provides a summary of all the items on your order. If you are shipping an item on your order, the Order Acknowledgement will display the shipping address and a Delivers date link. You can click the Delivers date link to view your order status in online Order Status.
For pickup items on your order, the Order Acknowledgement email will display the Apple Store location. If you have designated someone to pick up your items, the Order Acknowledgement email will also display your Pickup Contact.
Shipment Notification Email
We'll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, tracking number, and a Delivers by date. You can click the tracking number link to track your package using Apple's online Order Status or enter the tracking number on the carrier's website.
If you purchase an electronic Apple Gift Card, we'll send you an email notification once we send the gift card to the recipient.
Pickup Notification Email
Once your items are available at the Apple Store, we'll send a Pickup Notification email.
To pick up your items, you will need to bring the card used for payment, or the order number and a valid photo ID. If you have designated someone else to pick up your items, they will need to bring the order number and a valid photo ID.
Pickup Reminder Email
We'll send a Pickup Reminder email if all of your items have been available for two days.
Apple Notifications is a text-message-based alerts service designed to keep you up-to-date on your shipment and/or pickup notification status. In addition to standard email notifications, you can also request text message updates when you're in Checkout. The number of messages you'll receive will vary depending on the orders you placed.
What to Expect
Once your order ships, or is available for pickup, we'll send you a text message. The text message will include your order number and a link to the tracking or pickup store information. We can even send you texts the day of delivery or after your item has been 'delivered,' depending upon your shipping method, country and carrier. Depending upon your order, you may receive 1-4 text messages per shipment on your order. Texts are sent between 6:00 a.m. and 10:00 p.m. in your time zone.
The supported carriers are: Alltel, AT&T, Boost Mobile, Cricket, Nextel, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless, and Virgin Mobile USA.
How to change my text message preferences:
You can edit your mobile phone number at any time by logging into your account and editing the Shipment or Pickup Notification preferences for your order.
Need more time?
Simply call Apple Store Customer Service at 1-800-MY-APPLE or visit our online Order Status help pages at apple.com/us/shop/help.
Carrier Delivery Options
Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, Apple offers an easy option for you to receive your package.
Pick up package at carrier's local facility
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.
To pick up your package from the carrier's local facility, you may need:
- The Delivery Notice
- Government ID (driver's license, passport) that matches the package name and address
- Second ID with your name on it (credit card, social security card)
The carrier can release the package only to the person included on the shipping address.
In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.
Shopping in the U.S.
The Apple Online Store U.S. ships items only within the 50 United States. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased at the Apple Online Store.
Sales to U.S. territories
We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:
- American Samoa
- Armed Forces Africa
- Armed Forces Americas
- Armed Forces Canada
- Armed Forces Europe
- Armed Forces Middle East
- Armed Forces Pacific
- Northern Mariana Islands
- Puerto Rico
- U.S. Virgin Islands
Simply shop apple.com with the payment method of your choice, and we'll ship the order to any address within the 50 United States and Puerto Rico.
We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states and Puerto Rico. Let us help you find an Apple reseller to assist you in purchasing Apple products locally.
Shopping outside the U.S.
There are more than 30 apple.com stores in countries around the globe. If you would like to purchase Apple products from outside the U.S., please see our International Store Directory to find out if an Apple Online Store serves your country.
Shopping for friends and family who reside outside of the U.S.
Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.
Sales to U.S. military personnel stationed abroad
If you would like to ship to an APO/FPO address, please see our page.
Apple's products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Apple products.