Viewing & Changing Orders
Want to view or edit an order? You can check order status, track a delivery, view pickup details, edit your delivery or email address, print an invoice, and more by checking your online Order Status(Opens in a new window).
Online Order Status
To view or edit your Apple order online, visit your Order Listing(Opens in a new window) page and sign in with your Apple ID and password.
Online order options include:
- Check your order status
- Track a shipment
- Return or cancel eligible items
- Pre-sign for a delivery
- Edit delivery or billing information
- View pickup information
- View or edit gift messaging or engraving
- Print an invoice
Don't have an Apple ID? Visit the Your Account help page for more details on how to create an Apple ID. You can view and edit your orders without an Apple ID by signing in with your order number, along with the post code or email address.
Check Order Status
It's easy to check the status of your order. First, visit your Order Listing(Opens in a new window) page and enter your Apple ID and password. Once you sign in, select an item to view your order details.
On your order details page, a progress bar and status message display next to each of your items. Status messages include:
- Order Placed — We’ve received your order and payment information and will start preparing your item shortly.
- Processing — As soon as the item is ready, we’ll send you an update and prepare the shipment.
- Preparing to Ship — We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information.
- Shipped — Your item is on the way. Tracking information will be available within 24 hours.
- Delivered — The package has been delivered to the shipping address specified in your order.
- Shipping to Store — Your item has shipped and is on the way to the Apple Store.
- Check in Today — Your item will be available at the Apple Store later today.
- Ready for Pickup — Your item is ready to be picked up. Please make sure to bring a valid government-issued photo ID and your order number to the Apple Store.
- Picked up — Your item has been picked up from the Apple Store.
Track Your Order
Track Shipped Items
For items shipped to a physical address, you'll receive a shipment notification email with your carrier information, and estimated delivery date and, if available, a tracking number.
You can also view shipping information by selecting an item from your Order Listing(Opens in a new window) page. There you’ll see the most recent delivery estimates, as well as a Track Shipment link to detailed tracking information on the carrier’s website. If you ordered multiple items, you may have separate tracking information for each item.
To ensure safe delivery, most shipments require a signature on delivery. If your delivery requires a signature and you won’t be available, you can use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
Once your item is available at the Apple Store, we'll send a Pickup Notification email with the Apple Store location. You can also view the Apple Store location and, if applicable, the pickup contact in online Order Status (Opens in a new window).
In addition to email notifications, you can request updates by text message in checkout.
What to Expect
Once your order ships, or is available for pickup, we'll send you a text message. The text message will include your order number and a link to the tracking or pickup store information. We also send texts on the day of delivery or after your item has been delivered, depending upon your shipping method, country, and carrier. You may receive between 1-4 text messages per shipment on your order.
How to change text message preferences
You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order. Refer to the Shipping & Pickup help page for more details.
Edit Your Order
Sign in to your Order Listing(Opens in a new window) page and select an item to view your order details. You may be able to edit the item if the status reads Order Placed or Processing. If you placed an order as a guest, you’ll need to add it to your Apple ID to make changes online.
Edit Gift Message or Engraving
To edit or remove an engraving or gift message, look for the Gift Wrap and Message or Engraving section in your order details below your item and select Edit.
Edit Shipping Address
If your order is in Processing, you may be able to edit your shipping address in your order details. In the “Delivers to” section below your item, select Edit.
To edit your default shipping address for future orders, select Shipping and Billing in the Settings section on the Your Account page.
Edit Email Address
If you didn’t receive an order acknowledgment, pickup, or shipment notification email, we may have an incorrect email address or the emails might be stuck in your spam or junk mail folder. You can update your email address for an order by selecting Edit in the order details under the Contact Information section.
To edit your default email address for future orders, select Shipping and Billing in the Settings section on the Your Account page.
If you need help with viewing or editing your order, please contact an Apple Specialist at 1-800-854-3680.
Cancel Your Order
If your item is in Processing, you can cancel it online before it ships. Go to your Order Listing(Opens in a new window) page and select an item to see your order details, then select Cancel Item.
Once you’ve submitted your cancellation request, the status message of that item will read Canceled or Pickup Canceled. If you canceled an item that was shipping to a physical address, you will not be billed for your item. If you canceled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancellation request.
If you are unable to cancel your item online, you may be able to return it. To see if your item is eligible for a return, refer to the Returns & Refunds help page or speak with an Apple Specialist at 1-800-854-3680.
View or Print Invoice
Once an item is shipped or picked up, Apple will create an invoice for your order. To view or print your invoice, go to your Order Listing(Opens in a new window) page and select an item to go to the order details. Then, select View Invoice at the top of your order details page to access your invoice.
If you need help viewing or printing your invoice, speak with an Apple Specialist at 1-800-854-3680.