Plan Your Visit

Frequently Asked Questions

Safety Measures for open Apple Stores

Q: I’ve heard that some Apple Stores near me are now open. How do I know which stores I can visit?

A: Some of our retail stores are now open. Please check apple.com/retail for the latest on store re-openings, services available and operating hours.

Q: Will I have to wait in line?

A: At Apple Store locations that have fully reopened for shopping and Genius Support, you may experience short wait times before being allowed to enter the store. To maintain physical distancing, we are limiting store occupancy and giving everyone lots of room. Not all of our stores have resumed full operations. Please check the status of your nearest Apple Store at apple.com/retail.

Q: How is physical distancing practiced at Apple Store locations?

A: In every store, we’re limiting occupancy and giving everyone lots of room, while renewing our focus on Genius Support and one‑on‑one, personalized service throughout the store.

We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others.

Not all of our stores have resumed full operations. Please check the status of your nearest Apple Store at apple.com/retail.

You can get all the same great products and services from our online store with free no-contact delivery, and one-on-one shopping help from a Specialist via Chat, or by calling 1‑800‑MY‑APPLE. Shop Apple Store online.

Q: Will I have to wear a mask when I visit an Apple Store?

A: Face masks may be required for customers, depending on local mandates and conditions. Apple follows local mandates and the CDC’s strong recommendation for masking indoors. Masks will be provided to customers who don’t bring their own. N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted at Apple Stores. Replacement masks will be provided as needed.

Q: Will I have to provide proof of COVID-19 vaccination to visit an Apple Store?

A: Depending on local mandates and conditions, proof of COVID-19 vaccination may be required for entry. You can find more information about your nearest Apple Store at apple.com/retail.

Shopping and Pickup

Q: Will I be able to browse? Try the products? Go into the store?

A: You can shop, browse, and try out products at Apple Store locations that have fully reopened. We’re focused on limiting occupancy in every store, so you may experience short wait times before being allowed to enter.

We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others.

In order to ensure the safety of our customers and team members we are currently limiting personal set up sessions in stores. You can learn how to set up your products and transfer your data at support.apple.com.

Not all of our stores are open for shopping yet. Please check the status of your nearest Apple Store at apple.com/retail.

You can get all the same great products and services from our online store with free no-contact delivery, and one-on-one shopping help from a Specialist via Chat, or by calling 1‑800‑MY‑APPLE. Shop Apple Store online.

Q: My local Apple store has re-opened and I’ve placed an order to pick up in store. What safety measures can I expect when I arrive?

A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact.

Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.

Q: Can I come by and pick up a product without going into an Apple Store?

A: Many of our stores have pickup in front of the store or curbside pickup available for online orders. When you place your order online you will see pickup options for stores near you. You may be required to choose a time window for picking up your order. We’ll email you detailed pickup instructions and send you a text and email when your order is ready. You can also check the status of your order in the Apple Store App or at apple.com/orderstatus.

You can find the opening hours and status of your nearest Apple Store at apple.com/retail.

Deliveries

Q: Can I still place a new order with Apple?

A: Yes. For purchases with free delivery, shop online at apple.com/shop or with the Apple Store app. You can also place an order and select a time for contactless pickup at your nearest open Apple Store.

Returns

Q: Can I return or exchange my product at my local Apple Store?

A: For products purchased online, you can start a no-contact return at apple.com/orderstatus. For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.

Q: How can I return an order I bought online while under shelter-in-place orders?

A: Start a return online at apple.com/orderstatus, where you can create a return shipping label to ship your product from a drop off point or schedule a pickup at your location.

Learning and Support

Q: Can I get Genius Support at an Apple Store?

A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment.

To change your Genius Support appointment, you can also go to mysupport.apple.com or use the link provided in your confirmation email.

Not all of our stores have resumed in-store Genius Support. Please check the status of your nearest Apple Store at apple.com/retail.

If you need Genius Support sooner, you can get help from our experts via phone, chat, or email at getsupport.apple.com.

Q: What’s the status of my repair?

A: You can check the status of a repair online at support.apple.com/repair.

Q: Can I participate in a Today at Apple session at an Apple Store?

A: We've temporarily paused Today at Apple programming in our stores, but are excited to offer creative projects you can do at home with Today at Apple at Home. Please visit apple.com/today/feature/today-at-home.